Our journey began with a simple mission: to offer discerning customers a comprehensive selection of high-quality, efficient, and stylish gas fires, electric fires, and stoves. We meticulously curate every product to ensure optimal performance, unmatched aesthetics, and enduring value.
What sets us apart?
Our commitment to:
- Quality & Performance: We prioritize innovative technology and meticulous craftsmanship to deliver exceptional heat output, efficiency, and stunning visuals.
- Customer Focus: We prioritize personalized attention, offering expert advice, seamless installation, and responsive customer support every step of the way.
- Ethical Practices: We embrace sustainable practices and responsible manufacturing processes to minimize our environmental impact.
Our Services
We offer a comprehensive array of services to cater to your diverse needs, including:
Fireplace & Stove Selection
- Personalized consultations to understand your unique requirements and preferences
- Comprehensive product recommendations based on your space, budget, and heating needs
- Detailed information on features, benefits, and installation options
Installation & Maintenance
- Professionally skilled installers with years of experience
- Efficient and reliable installation processes for a seamless and worry-free experience
- Regular maintenance plans to ensure optimal performance and efficiency
Expert Advice
- Comprehensive information on operating your new fireplace or stove
- Troubleshooting and maintenance tips to ensure optimal performance
- Answers to all your questions and concerns
Beyond Products
We believe in fostering a sense of community and providing valuable resources to our valued customers. We offer:
- Inspiration & Design: Browse our gallery of stunning fireplace and stove installations to spark your imagination.
- Energy Efficiency Tips: Learn how to maximize the energy efficiency of your new appliance and reduce your heating bills.
- Product Guides & FAQs: Access detailed information on product specifications, features, and troubleshooting tips.
Let the warmth and ambiance of a beautiful fireplace or stylish stove enhance your home. Contact us today and discover the perfect solution for your needs!
General Feedback
The reviews for SuperiorFires are mixed, with some customers expressing satisfaction with their service and product, while others have had negative experiences.
Positive Feedback
Several customers have praised the company for its quick delivery of spare parts and excellent customer service. They have also commented on the quality of the products, stating that they are excellent.
Delivery Issues
Unfortunately, some customers have experienced issues with the delivery process. One reviewer was left with a large wooden crate that they had to dispose of at their own expense, which cost 40 and was virtually half the cost of the item ordered. Another reviewer had to take a heavy item to the post office at their own expense and pay charges, which they did not receive a refund for.
Return Policy
One reviewer had a horrible experience returning an item, stating that they had to pay 23 pounds to return the item and were not refunded for the charges they incurred. They also experienced a long delay in receiving their refund.
Customer Service
Some customers have reported poor customer service, with one reviewer stating that they did not respond to their inquiry about a refund.
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