Get the job done with the right tools
CJ Sinclair Ltd has established itself as a trusted supplier of high-quality tools and equipment to trade professionals, DIY enthusiasts, and hobbyists across the UK. With a commitment to exceptional customer service and unwavering support, we strive to be your go-to partner for all things power tools.
What sets us apart?
- Vast selection: We offer an unparalleled range of power tools, hand tools, accessories, and consumables from leading brands like Milwaukee, DeWalt, Ryobi, Makita, and more.
- Expert advice: Our knowledgeable and friendly staff are passionate about tools and are always happy to offer guidance on choosing the right products for your specific needs.
- Exceptional service: We prioritize outstanding customer service, offering competitive pricing, reliable delivery, and a straightforward returns policy.
- Trusted brand: With over five decades in the industry, we have built a reputation for integrity, reliability, and exceptional service.
Online Store
Shop our comprehensive online store, featuring a vast selection of power tools, hand tools, and accessories, all available with just a few clicks.
Spares & Repairs
Need repairs for your existing tools? We offer comprehensive repair and maintenance services, ensuring your tools are always in top working condition.
Expert Advice
Our team of experienced professionals can offer detailed advice on the selection, care, and use of power tools.
Additional services
- Warranty repairs
- Chargeable repairs
- Other services (to be elaborated)
Our Values
At CJ Sinclair Ltd, we are driven by:
- Customer focus: We prioritize understanding and exceeding customer needs.
- Quality: We only stock the highest quality tools and equipment.
- Innovation: We are committed to staying updated with the latest technology and trends in the industry.
- Integrity: We operate with transparency and honesty in all our dealings.
We believe in empowering our customers to get the most out of their tool experience. Contact us today and discover the difference CJ Sinclair Ltd can make for your projects!
Communication and Handling of Out-of-Stock Items
The majority of customers have praised CJ Sinclair for their excellent communication and handling of out-of-stock items. When ordered parts are not available, customers are promptly informed of the delay and offered the option to cancel or wait for the item to come back in stock. This transparent approach has resulted in customers being understanding and appreciative of the company's efforts.
Repair Services
Many customers have applauded the company's repair services, citing quick turnaround times, excellent communication, and high-quality workmanship. Some customers have even praised the company for going above and beyond, such as providing helpful advice and ordering additional parts not initially requested.
Minor Issues and Suggestions
One customer, Peter Thomas, mentioned a minor issue with the bell on the counter not being clearly visible, suggesting a notice be placed above it. Another customer, Jayne Rothwell, expressed disappointment with the experience of having to repair her own impact driver rather than sending it to CJ Sinclair, which led to a reduction in their star rating.
Overall Satisfaction
The majority of customers have expressed high satisfaction with their experience at CJ Sinclair, praising the company's excellent communication, repair services, and customer support.
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