Save with Shawbrook and experience the premium difference.
At Shawbrook, we pride ourselves on being a purpose-led organisation that delivers long-term sustainable value for all our stakeholders. Our mission is to provide award-winning lending and savings products to established UK businesses, professional property investors, and individuals. We understand that every customer is unique, which is why we offer a range of products tailored to meet their individual needs.
Our Services
We provide individuals with savings accounts and personal loans, and work with businesses and property professionals to meet their individual and often complex funding needs. Our savings accounts offer consistently great rates, are award-winning, and FSCS protected. Our personal loans are transparent, and we can offer an instant and personalised quote without impacting your credit score.
Our business savings accounts are designed specifically for businesses looking for a fairer return on their surplus cash. We also offer a range of property finance solutions, including home improvement loans, car loans, debt consolidation loans, and wedding loans. Our expert team works closely with our customers to understand their needs and provide tailored solutions to help them achieve their goals.
Our Values
At Shawbrook, we are committed to delivering the premium experience, flexibility, and certainty that our customers value. We are trusted by over 560,000 customers, and our products are rated Excellent with over 10,000 reviews on Trustpilot. We are proud to be a UK bank, and our customers' savings are protected through the Financial Services Compensation Scheme.
Our Approach
We believe in delivering long-term sustainable value for all our stakeholders. Our sustainability strategy is designed to create value for our customers, colleagues, communities, suppliers, and shareholders, while having a positive impact on society and the wider environment.
Getting in Touch
If you already bank with us or are considering a Shawbrook product, we're here to help. We can help you find the information you're looking for within the pages of this website or put you in contact with a member of the team.
Poor Customer Service and Lack of Understanding
Many customers have expressed their dissatisfaction with Shawbrook Bank's customer service, including difficulties in contacting the bank and unhelpful responses to inquiries. One customer reported being left on hold for over two hours before being told to leave a message, which was never responded to. Another customer was disappointed with the bank's handling of a planning issue that delayed the remortgaging process, although the bank did extend the loan term to accommodate the delay.
Intrusive Application Process
Several reviewers have criticized the bank's application process for being overly intrusive, requiring personal income and spending details even for a savings account. This has led some customers to take their business elsewhere.
Loan Issues and Settlement Figures
A number of customers have reported problems with loan settlements, including one who was quoted a settlement figure of 23,000 after paying 30,000 over eight years. Another customer was unhappy with the bank's refusal to review their loan terms. There have also been complaints about the bank's handling of loan extensions and settlements during the COVID-19 pandemic.
Technical Issues and Lack of Empathy
Technical issues, such as a discontinued customer service phone number, have also been reported. Furthermore, some customers have criticized the bank for lacking empathy during difficult times, such as the global pandemic.
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