Decarbonise now with ELCO's award-winning Hybrid System Wizard
ELCO Heating Solutions has proudly served the UK commercial heating market for over 30 years. As part of the esteemed Ariston Group, we boast a wealth of experience and expertise in delivering innovative and efficient heating solutions for diverse projects.
Our Expertise
At ELCO, we offer a comprehensive range of products and services tailored to meet the specific needs of commercial properties. Our portfolio includes:
Products
- Heat pumps of varying capacities and efficiencies
- Gas-fired condensing boilers
- Pressure jet boilers
- Combined heat & power systems for efficient hot water production
- Burners and system controls
Services
- Professional installation and maintenance
- Comprehensive servicing plans
- Emergency breakdown assistance
- Spare parts supply and servicing
- Technical consultations and design services
Innovation & Sustainability
We are committed to pushing the boundaries of heating technology, offering innovative solutions that deliver exceptional performance and environmental sustainability. Our recent innovations include:
- Hybrid System Wizard: An intuitive online tool that simplifies the selection of appropriate heat pump and hybrid systems.
- Weather-compensated Hybrid System Selector Tool: An advanced software solution for optimizing cost and carbon savings in hybrid system installations.
Award-Winning Technology & Sustainable Solutions
Our commitment to innovation has earned us accolades and recognition:
- Winners of the ASHRAE UK Chapter's Technology Awards for our Hybrid System Wizard.
- Recognized for excellence in sustainability and innovation by the Wates Innovation Network.
Partnering for Success
ELCO Heating Solutions values collaboration and offers comprehensive support to our clients every step of the way:
- Technical expertise: Our team of experienced engineers can provide tailored guidance on system selection, installation, and operation.
- Dedicated customer service: Our responsive customer service team is available to address any queries and ensure your complete satisfaction.
- Manufacturer support: We offer comprehensive training programs and ongoing support to ensure optimal performance and efficiency of our installations.
Mixed Reviews
Positive Experiences
Several reviewers praised the company's customer service and technical support. Terry and Sue were happy with the service they received, with Terry citing the sales team's prompt and helpful response to his quote request. Similarly, Steve, Katie, and Nicola had positive experiences with Ashleigh E, who was described as helpful, charming, efficient, and polite. Martin praised the company's pre-sales knowledge and accommodating service department.
Negative Experiences
However, some reviewers had negative experiences with the company. Alin Bobu was left waiting for three hours for his pallets and reported experiencing racism from the staff. Adam was unhappy with the technical department's response time, and Henry described it as "shocking". Rc Plumbing was dissatisfied with the company's aftercare service and technical helpline, stating that messages were ignored and support was unreliable.
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