Business Details
21 Years
experience
Emergency
services
Trusted Property Maintenance Services UK
Coastline Facilities has been delivering trusted property maintenance and facilities management solutions for over two decades. Our expertise spans responsive repairs, planned preventative maintenance, and specialist works across housing, education, healthcare, and public sector estates. With a focus on speed, structure, and first-time fixes, we support housing associations, schools, NHS sites, and civic buildings through a comprehensive range of services including void refurbishments, fire door repairs, environmental cleaning, and high-level access solutions. Our Constructionline Gold accreditation and commitment to transparent pricing frameworks ensure compliance and safety in live environments.Built on 20 years of experience, we combine stocked vehicles for immediate repairs, WIP reduction strategies, and a team of certified professionals to deliver reliable, cost-effective outcomes. Our nationwide network enables coverage across London, Kent, Surrey, and surrounding counties, serving both public and private sector clients with tailored maintenance programmes. From emergency access solutions to decarbonisation upgrades, we prioritise client satisfaction through clear communication, proactive problem-solving, and consistent quality control measures.
Services
Responsive maintenance
Preventative maintenance
Fire door repairs
Environmental cleaning
Access solutions
Void refurbishment
Decarbonisation upgrades
Roof inspections
Graffiti removal
Window cleaning
Details
- Year established: 2005
Highlights and features
- We guarantee first-time fixes with fully stocked vehicles
- Our WIP reduction strategies improve operational efficiency
- Constructionline Gold accredited for safety and compliance
- Transparent pricing through SOR frameworks and fixed quotes
- 24/7 emergency response across London and the South East
Associations and certifications
- Constructionline Gold
What people say
Trusted partner
Outstanding service
Highly recommend
Proactive attitude
Excellent results
Services
Responsive maintenance
Our responsive maintenance service delivers fast, first-time fixes for urgent property issues including plumbing emergencies, electrical faults, and structural repairs. With fully equipped vehicles and trained technicians, we resolve problems immediately to minimise disruption across housing associations, schools, and NHS sites. This service covers fire door repairs, glazing replacements, and void refurbishment projects with guaranteed response times.
Preventative maintenance
Planned preventative maintenance ensures properties remain safe, compliant, and operational through scheduled inspections and cyclical works. We implement custom programmes for fire safety systems, roof maintenance, and decarbonisation upgrades, helping clients reduce long-term costs while maintaining regulatory compliance across commercial and public sector estates.
Environmental cleaning
Specialist environmental cleaning services restore building exteriors using low-pressure steam (Doff/Thermatech), Torc abrasion, and high-pressure jetting techniques. We safely clean delicate surfaces including stonework, render, and cladding while removing graffiti, algae, and carbon deposits from residential and commercial properties without causing damage.
Access solutions
Our IPAF-certified operators provide safe access for elevated works using cherry pickers, spider platforms, and powered access equipment. With 21m reach capabilities, we enable efficient roof repairs, window cleaning, and signage installation across housing, commercial, and civic sites while maintaining strict safety protocols in live environments.
Fire door repairs
Comprehensive fire door maintenance and repair service ensures compliance with safety regulations through expert replacement of closers, smoke seals, and damaged components. Our certified technicians conduct thorough inspections and implement immediate fixes to maintain fire integrity in residential and commercial buildings.
People
Terry Brooks
Founder
Terry founded Coastline Facilities with a vision to transform property maintenance through reliability and technical expertise. With over 20 years' industry experience, he oversees operations and technical standards, ensuring every project meets exacting quality requirements while mentoring the next generation of maintenance professionals.
Vicky Morrall
Co-Founder
Vicky co-founded Coastline Facilities, bringing strategic leadership to client relationships and service delivery. Her focus on operational excellence and customer satisfaction has driven the company's growth across public sector contracts, ensuring efficient implementation of maintenance programmes while maintaining close client partnerships.
Questions
Do you work directly with housing associations?
Yes, most of our work involves social housing. We understand the systems, frameworks, and pressures housing associations face, providing tailored maintenance solutions that reduce WIP and ensure compliance.
Can you carry out work in live environments?
Yes, we work safely and professionally around residents, staff, and the public. Our teams follow strict safety protocols and wear uniforms with ID to ensure minimal disruption in occupied properties.
Are you Constructionline Gold accredited?
Yes, we hold Constructionline Gold accreditation, demonstrating our commitment to safety, quality standards, and compliance in all maintenance operations across housing and public sector contracts.
Do you offer 24/7 emergency services?
Yes, we provide 24/7 responsive maintenance with first-time fixes for urgent repairs. Our emergency access services and stocked vehicles ensure rapid resolution of critical property issues at any time.
What areas do you cover?
Based in the South East, we cover London, Kent, Surrey, and surrounding counties. Our nationwide network allows us to deliver consistent maintenance services across multiple locations for large-scale clients.
Do you work to schedule of rates frameworks?
Yes, we operate under SOR frameworks and provide fixed quotes depending on job type. This approach ensures transparent pricing with no hidden costs for planned or emergency maintenance works.
