Book now and experience London like never before!
At The Phoenix Hotel, we take pride in offering our guests a warm and inviting atmosphere, coupled with exceptional service and amenities to ensure a comfortable and relaxing stay. Our 125-bedroom hotel is located in the heart of London, in the charming area of Notting Hill, just a few minutes' walk from both Queensway and Bayswater Underground stations, and within walking distance to the world-famous Hyde Park and Notting Hill. Our strategic location allows our guests to easily explore the city, with Paddington Station, which offers quick and easy access to Heathrow Airport, just 10 minutes away from our hotel.
Our Services
Our hotel offers a range of beautifully decorated rooms, each equipped with modern amenities such as flat-screen TVs, tea and coffee making facilities, fans, and hairdryers. We cater to a variety of travelers, from single business travelers to families, with room types including single rooms, executive single rooms, standard double rooms, standard twin rooms, executive double rooms, executive twin rooms, family rooms for three, and family rooms for four. Our rooms are designed to provide our guests with the comfort and relaxation they need after a long day of exploring the city.
In addition to our comfortable rooms, we offer a range of services and facilities to ensure our guests have a memorable stay. Our guests can enjoy a delicious continental breakfast, and we also have a bar where they can relax and unwind with a drink. We also offer contactless services through our app, which allows guests to check-in prior to arrival, access exclusive offers, and view helpful information about the hotel and its surroundings.
Our Commitment to Excellence
At The Phoenix Hotel, we are committed to providing exceptional service and ensuring our guests have an unforgettable stay. We take pride in our newly refurbished hotel, which offers the perfect blend of comfort, style, and convenience. Our friendly and helpful staff are always available to assist our guests, making them feel at home. Whether you're traveling for business or leisure, we invite you to experience the warmth and hospitality of The Phoenix Hotel.
Conditions and Cleanliness
The author of the first review described the hostel as an "absolute nightmare" with "conditions so bad, it's not fit for humans, let alone animals." They highlighted the filthy state of the bathrooms and the tiny, packed rooms with 16 beds. In contrast, several other reviewers praised the cleanliness of the hotel, with one reviewer stating that the staff was "helpful" and the room was "very clean."
Room Size and Comfort
Many reviewers mentioned that the rooms were small, with one reviewer stating that there was barely enough space to turn around. However, some reviewers found the room size acceptable for their needs, with one reviewer stating that they were looking for a budget-friendly option.
Breakfast and Food
Breakfast was a mixed bag, with some reviewers praising the spread and others finding it lacking. One reviewer mentioned that the breakfast options were limited, but the hotel staff was helpful in finding an available table.
Location
The location of the hotel was a major plus for many reviewers, with several mentioning that it was close to transportation hubs and Hyde Park.
Staff and Service
Several reviewers praised the staff for their helpfulness and friendliness, with one reviewer singling out Marco, the reception clerk, for his excellent service.
AC and Temperatures
One reviewer mentioned that the rooms could get hot in the summer due to the lack of air conditioning.
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