Business Details
16 Years
experience
Emergency
services
Your Trusted IT Partner in Sale
Established in 2010, Mel's Computer Care was founded to address the lack of reliable IT support from major retailers. With over 20 years of technical expertise, the business specialises in computer, laptop, and tablet repairs, virus and malware removal, and IT support for both residential and commercial clients. The founder, a former computer programmer trained by a Netherlands-based software company, prioritises clear communication without technical jargon, ensuring clients understand every step of the repair process. The company offers on-site visits across Sale, Timperley, Altrincham, and surrounding Manchester and Cheshire areas, alongside remote support available globally.Services include hardware and software maintenance, data backup solutions, and the sale of new and refurbished computers with full setup assistance. Endorsed by Which? Trusted Traders, the business maintains a strong reputation for reliability, with testimonials highlighting prompt, professional service and exceptional customer care. All work is backed by warranties, including three-year onsite hardware coverage for new desktops. The company operates from a local repair centre in Sale Moor with free parking and flexible drop-off/pickup options.
Services
Computer Repairs
Virus Removal
IT Support
Data Backup
Computer Sales
Details
- Year established: 2010
Highlights and features
- We offer 20+ years of technical expertise in computer repairs and IT support.
- Our service includes clear, jargon-free explanations of all technical processes.
- We specialise in virus and malware removal with a proven track record.
- We provide local on-site visits across Manchester and Cheshire areas.
- Our remote support service is available 24/7 for urgent technical issues.
Associations and certifications
- Which? Trusted Traders
What people say
Fast, friendly service
Knowledgeable technician
Prompt problem resolution
No technical jargon
Highly recommended
Services
Computer Repairs
We diagnose and repair all desktop and laptop hardware issues, including screen replacements, battery upgrades, and component failures. Our technicians handle both new and older models with equal expertise. Clients receive clear explanations of faults and repair options, ensuring informed decisions.
Virus Removal
Specialist virus and malware removal service for infected systems. We clean and secure computers, eliminating threats while preserving personal data. Post-removal checks ensure complete system stability and protection against future infections.
IT Support
Comprehensive IT support for homes and small businesses, including software installation, network setup, and email configuration. We provide both on-site visits and remote assistance to resolve issues quickly with minimal disruption.
Data Backup
Automated cloud backup solutions for home and business users. Our packages ensure continuous protection of important files, with flexible options for automatic syncing and manual backups to prevent data loss.
Computer Sales
Supply and setup of new and refurbished computers tailored to client needs. We include data transfer, software installation, and user training to ensure seamless transition to new systems, backed by hardware warranties.
People
Mel
Owner & Lead Technician
With over 20 years of technical experience, Mel founded the company in 2010 after working in retail IT and software development. He specialises in jargon-free repairs and support, prioritising customer education and satisfaction through hands-on service.
Questions
What areas do you cover?
We serve Sale, Timperley, Altrincham, and surrounding Manchester and Cheshire areas with on-site visits.
Do you offer remote support?
Yes, we provide secure 24/7 remote assistance for urgent technical issues anywhere in the world.
What computer brands do you repair?
We repair all major brands of desktops, laptops, and tablets regardless of purchase location.
Are warranties provided?
New desktops include 3-year onsite hardware warranties, while laptops have 1-year coverage.
Can you help with data recovery?
Yes, we offer data backup solutions and recovery services for lost or damaged files.
Do you support business clients?
We provide tailored IT support packages for small and medium-sized businesses in the region.
