Transforming smiles for over 50 years
At Northlands Veterinary Group, we are proud to have been providing high-quality veterinary care and clinical excellence to pet owners in Northamptonshire since the 1960s. Our team of passionate local vets in Raunds, Rushden, Corby, and Kettering, along with our renowned Cat and Rabbit Clinic in Northampton, all work to the same high standards, prioritising the health and happiness of your pet.
With our state-of-the-art facilities, we offer a comprehensive range of services, including vaccinations, microchips, consultations, and routine surgeries, to keep your dogs, cats, and other small furries happy and healthy. Our 24-hour emergency service is available 365 days a year, providing peace of mind for pet owners across Northamptonshire. We also offer a pet health plan, designed to provide preventative care and early detection of potential health issues, ensuring your pet receives the best possible care.
Our Practices
We have a network of practices across Northamptonshire, including Kettering, Corby, Raunds, Rushden, and Northampton, as well as our specialist Cat and Rabbit Clinic. Each of our practices is staffed by a team of experienced and dedicated vets and nurses, who are committed to providing exceptional care and compassion to our patients.
Our History
Our mission to provide the pets and people of Northamptonshire with the best possible veterinary care is what pushes us to continuously improve. We're striving to deliver better and better care to the communities we live in. This is why we're expanding our facilities and furthering our ability to offer clinically excellent, compassionate veterinary care.
Our Team
Our team is comprised of dedicated and passionate vets, nurses, and support staff, who are committed to providing exceptional care and compassion to our patients. We also have a proud history of developing people from the local community, giving them the opportunity to train as nurses and in support roles in a high-standard clinical environment.
General Feedback and Services
The reviews provide a mixed bag of experiences with Northlands Vets, with some customers expressing extreme satisfaction and others feeling disappointed and upset. The services offered by the vets range from routine care to emergency appointments, and feedback covers various aspects, including professionalism, compassion, and communication.
Efficient and Compassionate Services
Some reviewers praised the vets for their prompt and efficient services, particularly during stressful and emotional situations. For instance, Anne Ratledge appreciated the way the vets treated her elderly dog with respect and dignity during its last moments, making the experience less stressful for her and the carer. Similarly, Lana Lee thanked the Kettering branch for their caring and patient support during a difficult time.
Issues with Prices and Quality
However, some reviewers felt that the prices were high, and the quality of service was not satisfactory. Emily Kok was extremely upset and disappointed with the service received, citing poor communication, delayed treatment, and excessive costs. Evelina Vinicenko had a similar experience, feeling that the vets were unprofessional and overcharged her.
Friendly and Informative Staff
A few reviewers commended the vets for their friendly and informative staff, who provided good advice and took the time to explain things clearly. Hilary Bull, for instance, appreciated the thought and care the vets showed during Covid restrictions, and William Thomas praised the staff for their helpfulness and compassion.
Room for Improvement
Some reviewers mentioned issues with receptionist staff, including rudeness and lack of compassion. Kimberley Hetherington was appalled by the way a receptionist treated customers, leaving a family feeling upset and disappointed.
Additional Feedback
Some reviewers provided additional feedback, such as Gretchen Ivey's appreciation for the vets' ability to treat her birds, and Katie Vickers' gratitude for the team's care and support during her puppy's convalescence.
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