Treating your pet like one of the family
Our Vision
Ark Veterinary Clinics believe every pet is a cherished member of the family, and we treat them with the compassion, care, and expertise they deserve. With over 25 years of experience serving the local community, we are dedicated to providing comprehensive and compassionate care for small animals, birds, reptiles, and exotic pets.
Our History and Values
Founded in 1994 by Ian Megahy, Ark Veterinary Clinics started with a vision to provide compassionate and cutting-edge veterinary care to the local community. Partnered with dedicated veterinarians and a skilled team, the practice has grown over the years, expanding its services and facilities to better serve our furry, feathered, and scaled friends.
Our Team and Facilities
Our team of experienced and passionate veterinary professionals is led by Clinical Lead Madonna, who has extensive experience in treating exotic pets. Supported by a dedicated team of nurses and veterinary assistants, our compassionate and skilled staff are committed to providing personalized care for every pet.
We are proud to offer modern and well-equipped facilities, including spacious examination rooms, a dedicated isolation ward, and a fully equipped surgical suite.
Pet Care Services
We offer a comprehensive range of services including:
- Preventative care: Routine vaccinations and neutering/spaying
- Medical care: Diagnosis and treatment of illness and injuries
- Surgical care: Advanced surgical procedures for a variety of conditions
- Imaging: Digital radiographs and ultrasound for accurate diagnosis
- Emergency care: Available 24/7 for urgent situations
Specialized Services
We are proud to be one of the few practices in the area offering specialized care for:
- Exotic pets: Birds, reptiles, and other unusual household animals
- Pet loss support: We understand the devastating loss of a pet and offer compassionate guidance and support
Our Commitment
At Ark Veterinary Clinics, we are dedicated to providing exceptional customer service and building strong relationships with our clients. We believe in open communication, transparency, and offering personalized solutions tailored to each pet's needs.
Ark Vets
Poor customer service and treatment
The reviews for Ark Vets are overwhelmingly negative, with several reviewers expressing frustration and disappointment with the service they received. The common themes among the negative reviews are:
- Difficulty in getting emergency appointments and being kept on hold for extended periods
- Unpleasant and rude treatment by staff
- Lack of care and attention towards pets, with some pets being left to suffer without proper treatment
- Overcharging for services, including double consultation fees
- Inadequate communication and reminders for appointments and vaccinations
- Inability to book appointments online, leading to inconvenience and frustration
Positive reviews
On the other hand, a few reviewers have praised Ark Vets for their care and service. These reviewers highlight the following positive aspects:
- Caring and knowledgeable staff, particularly Maduro
- Good treatment and care for pets, with a focus on their well-being
- Swift and effective treatment for pets' health issues
- Compassionate and understanding approach towards owners
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