Our Journey
Tibard is a family business with a rich heritage spanning over four decades. Founded in Manchester in 1979, we've been proudly providing workwear and uniforms to organisations across the country. Our journey has been driven by a deep understanding of our customers' needs and a commitment to exceeding their expectations.
What We Do
Tibard offers a comprehensive range of services to cater to all your uniform needs. From design and manufacturing to sourcing, on-shore and off-shore production, contract manufacturing, and managed uniform services, we are your trusted partners at every step.
Our Expertise
Our dedicated team of experts has extensive experience in:
- Design and Manufacturing: We work collaboratively with you to design uniforms that meet your unique requirements and aesthetic preferences.
- Product Sourcing: Access to a vast network of reliable suppliers allows us to provide top-quality materials at competitive prices.
- On & Off Shore Production: We offer both on-shore and off-shore manufacturing options to meet your production volume and budget.
- Contract Manufacturing: We manage every step of the manufacturing process, ensuring quality control and adherence to your specifications.
- Managed Uniform Service: We provide a seamless and efficient system for uniform distribution, maintenance, and replacement.
Our Commitment
At Tibard, we are committed to:
- Exceptional Quality: We use only the highest quality materials and craftsmanship to create durable and comfortable uniforms.
- Competitive Pricing: We offer competitive pricing without compromising on quality.
- Outstanding Customer Service: Our dedicated customer service team is always ready to assist you with any queries or concerns.
- Sustainability: We are committed to environmental responsibility and offer sustainable options across our product range.
Customer Satisfaction
The majority of customers have had a negative experience with Tibard's customer service, citing inefficiency and lack of understanding. Several reviewers reported difficulty in getting refunds, with one reviewer having to make multiple phone calls and send multiple emails to resolve the issue. In contrast, some customers have praised the company's products, citing their quality and suitability for specific purposes.
Product Quality
Some customers have been satisfied with the quality of Tibard's products, noting that they fit well and are suitable for professional use. However, others have reported receiving poor-quality items or having issues with sizing.
Service Quality
Customer service has been a major area of concern for most reviewers. Several have reported that the company's customer service is unresponsive, unhelpful, and even untruthful. In contrast, one reviewer was extremely satisfied with the service they received, citing a helpful and proactive customer service representative named Debbie.
Recommendations
Some reviewers have recommended that customers order products from a supplier rather than directly from Tibard due to the poor customer service. However, one reviewer has praised the company's products and service, noting that they will continue to use Tibard for their professional needs.
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