Here when your family needs ours
Our Background
Herts & Essex Window Doctor is a family-run business with over 35 years of experience in the window repair industry. Based in Stansted, we proudly serve the diverse communities across north Essex, offering honest, reliable and affordable window repairs as an alternative to expensive replacements.
Our Expertise
Our skilled technicians are highly experienced in resolving a wide range of window issues, including:
- Misted/Broken Sealed Units
We expertly repair broken and condescended windows, restoring their clarity and insulating efficiency.
- Door & Window Adjustments
Misaligned windows and doors can lead to drafts, leaks, and aesthetic imperfections. We provide professional adjustments to ensure smooth operation and a snug fit.
- Hinges & Draughty Windows
Loose or dysfunctional hinges can cause windows to rattle, draft, or not close properly. We replace or repair hinges and tighten seals to restore functionality and weathertightness.
- Lock Repairs
A faulty window lock can render your window unusable. Our technicians can diagnose and repair or replace broken or malfunctioning locks, ensuring secure entry and closure.
Our Philosophy
We firmly believe in the power of meticulous repair over unnecessary replacements. Our goal is to extend the lifespan of your windows, minimizing waste and maximizing their efficiency. Our approach is:
- Honest: We provide clear explanations of the problem and its potential solutions, offering transparency and cost-effectiveness.
- Personal: We treat every customer with respect, offering individualized attention and tailored solutions.
- Reliable: We stand by our work with guarantees and offer long-term support.
Our Commitment
Herts & Essex Window Doctor is committed to providing our customers with exceptional service, unparalleled expertise, and competitive pricing. We believe in building lasting relationships through personalized communication and exceeding expectations.
Positive Customer Feedback
Efficient Service: Many customers appreciated the efficient service provided by Herts and Essex Window Doctor, with some even reporting jobs being completed on the same day. The team was praised for their professionalism, punctuality, and good communication.
Excellent Workmanship: The majority of customers commended the company's excellent workmanship, noting that the windows were fitted with precision and attention to detail. Several customers mentioned that their old, cloudy windows had been transformed into modern, sparkling new ones.
Honest and Knowledgeable: Nigel and Adam, the father-son team, were consistently praised for their honesty, knowledge, and fair pricing. Customers appreciated their willingness to explain the process and provide guidance throughout the job.
Punctuality: The company's punctuality was a notable trait, with many customers noting that the team arrived on time and completed the job as agreed.
Great Price: Several customers found the prices to be reasonable and competitive, especially considering the high-quality service and workmanship provided.
Negative Customer Feedback
Urgent Adjustments Unsuccessful: Unfortunately, one customer had a disappointing experience with the company's attempt to adjust an out-of-level balcony door. Despite making some efforts, the company was unable to resolve the issue, and the customer reported not having heard back from them since.
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