Delivering exceptional care, every time, with compassion and kindness
At Chillington Health Centre, we are dedicated to providing high-quality healthcare services to our patients in a caring and compassionate environment. Our team of experienced doctors, nurses, and support staff are committed to delivering personalized care to each and every one of our patients.
Our Services
We offer a wide range of healthcare services, including routine consultations, health checks, and vaccinations. Our doctors and nurses are trained to provide expert advice and treatment for various medical conditions, including chronic diseases, acute illnesses, and mental health concerns. We also have a dispensary on site, providing convenient access to medication and prescription services.
In addition to our core services, we also offer a range of specialist clinics and services, including mental health support, smoking cessation programs, and diabetes prevention programs. Our aim is to provide a holistic approach to healthcare, focusing on the physical, emotional, and social well-being of our patients.
Our Team
Our team of healthcare professionals is led by our GP partners, Dr. Francis Carnegy, Dr. Tom Roe, and Dr. Kirsty Smout. Our doctors are supported by a team of experienced nurses, healthcare assistants, and administrative staff, all of whom are dedicated to providing exceptional care to our patients.
Our Values
At Chillington Health Centre, we are committed to providing a patient-centered approach to healthcare. We believe in treating each patient with dignity and respect, and in providing personalized care that meets their individual needs. We also believe in promoting healthy living, disease prevention, and early intervention, and in working closely with our patients to achieve the best possible health outcomes.
Overall Experience
Many reviewers have had positive experiences with this surgery, praising the friendly and helpful reception staff and doctors. Some have commented on the efficient and timely service, while others have appreciated the extra efforts made by the staff to go above and beyond.
Patient Feedback
Several reviewers have shared their positive experiences, with some mentioning specific instances where the staff have gone out of their way to help. For example, one reviewer praised the receptionist who was very friendly and helpful, registering their child as a temporary resident and arranging a telephone triage appointment. Another reviewer mentioned that the doctors and reception staff were very friendly and helpful, making a potentially stressful situation easier to manage.
On the other hand, some reviewers have raised concerns about the level of care and service provided. One reviewer was left feeling unattended for an unacceptable period of time, feeling that the doctors were under duress and the reception staff were pleasant but untrained. Another reviewer was unhappy with the long wait to see a GP and felt that the practice was not fit for purpose.
Comparison to Other Practices
Some reviewers have compared this practice to others they have used in the past, with one reviewer commenting that this practice has been the most efficient and friendly they have encountered. Another reviewer mentioned that the practice had improved significantly over time, with the receptionists and doctors being lovely and helpful.
Conclusion
While some reviewers have had positive experiences with this surgery, others have raised concerns about the level of care and service provided. The practice appears to have some areas of strength, including friendly and helpful staff, but also some areas that need improvement.
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