Business Details
30 Years
experience
Emergency
services
Your Trusted VoIP Phone System Provider in Welshpool
We are a next-generation IP communications network established in 1996, built and based in the UK. Our team has helped thousands of businesses improve their telecommunications through flexible, high-quality, and affordable telephone systems. We focus on building long-term relationships with our customers, delivering exceptional customer service and understanding UK business needs. Our infrastructure is entirely owned and operated by us, ensuring continuous development and improvement of our services. We offer a 30-day free trial with no commitment, allowing businesses to test our system with full access to features and support. Our services include VoIP phone systems, IP phones, softphones, and Draytek routers, all backed by 24/7 customer support and a 48-hour repair or replacement guarantee.We prioritise security, affordability, and ease of use, with features like unlimited users, auto-attendant menus, voicemail to email, and live billing. Our team provides expert consultation to customise systems to business needs, ensuring seamless setup and ongoing support. We are committed to transparency, with no hidden fees, and offer lifetime handset warranties and flexible financing options. Our customer-centric approach has earned us a reputation for reliability and innovation in business communications.
Services
VoIP phone systems
IP phones
Softphones
Draytek routers
24/7 support
Details
- Year established: 1996
Highlights and features
- We offer 24/7 customer support and a 48-hour repair or replacement guarantee.
- Our systems are built on a UK-owned network with no resold infrastructure.
- We provide free handsets with lifetime warranties and unlimited user scalability.
- Our team offers expert consultation to customise phone systems to your business needs.
- We guarantee transparent pricing with no hidden fees or long-term contracts.
What people say
24/7 support
Free lifetime handset warranty
Easy home working setup
Quick issue resolution
High call quality
Services
VoIP phone systems
Our VoIP phone systems deliver scalable, cloud-based communication solutions for UK businesses. Features include unlimited users, auto-attendant menus, and live billing. Systems are customisable to business needs with free 24/7 support. Ideal for growing companies requiring reliable, flexible telephony without hardware limitations.
IP phones
We provide enterprise-grade IP phones including Fanvil and Grandstream models with 3-20 SIP accounts. Devices support Bluetooth, USB, and advanced features like BLF keys. Perfect for office environments needing durable, high-quality handsets with lifetime warranties.
Softphones
Our softphone solutions enable calls from PCs, laptops, or mobile devices via the Cloud Softphone app. Features include click-to-call integration and remote access. Ideal for remote workers needing seamless connectivity with existing phone systems.
Draytek routers
We recommend Draytek routers for optimal VoIP performance, offering QoS traffic prioritisation and gigabit Ethernet. Devices support VDSL2/ADSL broadband with integrated firewalls. Ensures stable connectivity for businesses requiring reliable internet and VoIP integration.
24/7 support
Our support team provides round-the-clock assistance with system changes, troubleshooting, and repairs. Features include live billing access and a 48-hour hardware replacement guarantee. Designed for businesses needing uninterrupted communication and rapid issue resolution.
Questions
What VoIP features are included with Vivi?
Our systems include unlimited users, auto-attendant menus, voicemail to email, live billing, time-based routing, and call recording as standard.
Can I keep my existing phone number?
Yes, we offer free number porting so you can retain your existing telephone number when switching to our VoIP system.
Do you offer hardware with your service?
Yes, we provide IP phones, cordless handsets, and Draytek routers. Free handsets are included with selected plans.
What payment options are available?
We offer 30-day rolling contracts with no long-term commitments. Payment plans include monthly billing with optional upfront discounts.
How does remote working integration work?
Our VoIP app allows calls to be made and received from any location with internet access, enabling seamless remote and hybrid working setups.
What support channels are available?
We provide 24/7 technical support via phone, email, and online portal with live call stats and system management tools.
Videos
