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Who we are
Bikes n Gear Ltd. is a passionate team of cycling enthusiasts dedicated to empowering riders of all levels to explore their potential and discover the joy of cycling. Our mission is to provide exceptional bikes, gear, and service that fuel incredible riding experiences.
What we do
We offer a wide range of:
- Bikes for every discipline: From road and mountain bikes to e-bikes and gravel grinders, we have the perfect steed for your preferred terrain and riding style.
- Quality gear: Discover helmets, clothing, shoes, and other essentials to maximize your performance and comfort.
- Expert service: Our team of experienced technicians provides comprehensive bike tune-ups, repairs, and advice.
Our values
At Bikes n Gear Ltd., we stand by:
- Passion: We are cyclists ourselves, so we understand the deep joy and excitement that comes with this sport.
- Innovation: We stay updated on the latest advancements in cycling technology and offer innovative products and solutions.
- Community: We foster a supportive and welcoming environment for riders of all levels and backgrounds.
Our commitment
We are committed to:
- Providing exceptional customer service and personalized advice.
- Offering competitive prices and regular promotions.
- Creating a seamless and enjoyable shopping and riding experience.
Join the Bikes n Gear Ltd. community
Whether you are a seasoned cyclist or just starting out, we invite you to:
- Explore our wide selection of bikes and gear online or in-store.
- Take advantage of our expert advice and tune-up services.
- Connect with fellow cyclists and participate in local events.
Reviews
Positive: The majority of customers praised the shop for its excellent service, knowledgeable staff, and high-quality products.
Negative: One customer had a negative experience when the shop refused to look at their bike.
Service Excellence
- A customer collected a brand new road bike from a shop in Yorkshire, but it didn't quite feel right. Mason at Bikes 'n' Gear provided incredible knowledge and attention to detail, fixing the issue with impeccable service.
- Another customer praised the shop for sorting their bike and kit on numerous occasions with professional service and attention to detail.
- A Gocycle was serviced quickly and cleaned with only an hour's work charged, demonstrating the shop's competence and cost-effective approach.
Customer Satisfaction
- A customer purchased a Whyte t130s and was impressed with the setup and guidance provided by the owner.
- A local resident praised the super level of service provided by Paul, who was always helpful, clear, and professional.
- Another customer appreciated the time Paul took to help them, even going beyond their initial request and providing great advice.
Personalized Attention
- A customer had a problem with their bike and was quickly diagnosed and sourced the right replacement cassette by the shop.
- A customer had a great experience buying a bike for their son, who has been a great purchase, and the shop provided fantastic services to keep the bikes in good condition.
High-Quality Products
- A customer purchased a Whyte t130s and was impressed with the bike's quality and the owner's expertise.
- A customer praised the shop for having great bikes and accessories, recommending it highly.
Community Support
- A customer appreciated the shop's support for the local community during a difficult time and the quick turnaround of their son's bike service.
Contrasting Experience
- One customer had a negative experience when the shop refused to look at their bike, despite having no other customers at the time. This was out of character for the shop's usual excellent service.
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