Business Details
22 Years
experience
Trusted CRM and Telephony Solutions for Contact Centres
Established in 2004, we are an independent software development company specialising in creating intelligent, robust solutions for customer servicing sectors. Our expertise lies in developing systems that enhance credit control, debt collection, and recovery processes while ensuring compliance with regulatory standards. With a client-centric approach, we deliver technology that supports business scalability, operational oversight, and competitive advantage. Our solutions are utilised by organisations ranging from start-ups to multinational enterprises across industries such as banking, insurance, utilities, and legal services.Our team combines deep industry experience with technical innovation to address complex challenges, reduce bad debt provisions, and protect brand reputation. We prioritise real-time data accessibility, user-friendly interfaces, and continuous product improvement to meet evolving regulatory and market demands. Our cloud-hosted platforms enable seamless integration with existing systems, offering rapid implementation and cost-effective scalability. Trusted by clients for over two decades, we remain committed to delivering solutions that drive sustainable business outcomes and foster long-term client relationships.
Services
CRM for Contact Centres
Telephony Platform
Client Portal
Debt Collection Systems
Compliance Solutions
Details
- Year established: 2004
Highlights and features
- We offer 20+ years of experience in debt management software development
- Our cloud-hosted solutions ensure real-time data accessibility and security
- We provide seamless integration with legacy systems and third-party platforms
- Our client portal enables transparent, real-time operational oversight
- Continuous product improvement aligned with regulatory and industry requirements
What people say
Prompt, knowledgeable and friendly
Rapid return on investment
Seamlessly integrated into business processes
Exponentially increased productivity
Win business on several occasions
Services
CRM for Contact Centres
Ascent streamlines business processes with end-to-end automation for debt recovery operations. This CRM solution supports regulated and non-regulated consumer and commercial debt collection through user-definable strategies, real-time business intelligence, and integrated payment solutions. Designed for compliance with modern regulatory requirements, it provides complete operational oversight while improving agent productivity and customer engagement across multiple industry sectors.
Telephony Platform
logoboxc offers a complete telephony and dialler solution with OFCOM-compliant call recording and PCI-DSS security. This platform provides real-time statistics, live agent monitoring, and skills-based routing while supporting blended call facilities and outbound campaigns. Its web-based interface enables real-time productivity tracking, making it ideal for contact centres requiring high-volume inbound/outbound call management with full compliance capabilities.
Client Portal
logoboxi provides real-time visibility into customer interactions, complaint handling, and call recordings through a secure online portal. Developed in response to FCA regulatory requirements, this tool enables clients to demonstrate compliance with oversight obligations while maintaining transparency in outsourced activities. Accessible via multiple devices, it delivers instant management information to support informed decision-making and regulatory reporting.
Questions
What industries do your solutions support?
Our systems serve banking, insurance, utilities, telecoms, legal, and debt management sectors with compliance-focused automation.
How do your solutions ensure regulatory compliance?
Our platforms include built-in compliance features, audit trails, and real-time reporting to meet FCA and industry-specific requirements.
Can your systems integrate with existing infrastructure?
Yes, our solutions integrate with legacy systems while offering standalone deployment options for flexible implementation.
What support options are available?
We provide free ongoing support, maintenance, and regular system updates as part of our SaaS pricing model.
How are your solutions priced?
Our cloud-based services use a low-cost monthly subscription model with no upfront costs or hidden fees.
Do you offer international deployment options?
Our cloud-hosted platforms support multi-site operations across the UK and overseas markets.
