Here at Urban Surfer, we're passionate about providing the best online shopping experience for our customers. With a vast range of products from top brands, we cater to the needs of men, women, and kids who love the urban lifestyle. Our mission is to bring you the latest and greatest in fashion, sports, and outdoor gear, ensuring you stay ahead of the curve.
Our Story
Urban Surfer was founded in 1995, and since then, we've grown to become one of the leading online retailers in the UK. Our team is comprised of like-minded individuals who share a passion for the urban lifestyle, and we're dedicated to providing our customers with the best possible service. We believe in the importance of community, which is why we're committed to supporting local charities and initiatives that align with our values.
Our Services
At Urban Surfer, we offer a wide range of services designed to make your shopping experience as seamless as possible. From free UK shipping on orders over 45 to same-day dispatch, we're committed to getting your gear to you quickly. We also offer a hassle-free returns policy, as well as the option to pay in three with PayPal or Klarna. Our team is always on hand to answer any questions you may have, ensuring you receive the best possible service.
Our Brands
We're proud to stock some of the biggest and best brands in the industry, including 47, After Essentials, Alpinestars, and many more. We're constantly on the lookout for new and exciting brands to add to our collection, ensuring our customers have access to the latest and greatest products.
Sustainability
At Urban Surfer, we're committed to doing our part for the environment. We're working towards reducing our carbon footprint, and we're dedicated to promoting sustainable practices throughout our business. From reducing waste to using eco-friendly packaging, we're doing everything we can to minimize our impact on the planet.
Ordering and Delivery
The majority of customers were extremely satisfied with the speed and efficiency of the delivery service. Several reviewers mentioned receiving their items quickly, with some even receiving their orders within 2-3 days. One customer was impressed with the fast delivery, stating that they "can't believe it has arrived already".
Product Quality and Accuracy
Most customers were happy with the quality of their items, with one reviewer stating that the product was "exactly what I wanted". However, one customer experienced an issue with receiving the wrong size, which caused inconvenience and required a return.
Customer Service
While some customers praised the excellent customer service, others experienced difficulties in getting help with their issues. One customer reported that the seller did not offer any solution to their problem and did not provide good customer service.
Satisfaction and Loyalty
Many customers expressed their satisfaction with their overall experience, with some stating that they will definitely shop again from the store. One customer even mentioned that they will "definitely be back to re-order more goodies very soon".
Issues and Concerns
Some customers experienced issues with their orders, including not receiving their items, receiving the wrong size, and poor customer service. One customer was particularly unhappy, rating the store 1 star and stating that the experience was "disgusting".
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