Protecting People, Properties, and Peace of Mind
A Trusted Name in Security Across Tayside, Fife & Beyond
Nova Alarms Ltd has been safeguarding homes and businesses in the Tayside, Fife, and Grampian areas for over 40 years. Thousands of residential and commercial clients trust us to deliver robust security solutions tailored to their unique needs.
Our Expertise
Our team of highly skilled engineers and designers offer a comprehensive range of electronic security services:
Residential Security
- Burglar alarms
- Home automation & access control
- Closed circuit television (CCTV)
- Fire alarm systems
- Nurse call systems
Commercial Security
- Comprehensive security assessments and risk management plans
- Access control and security automation
- Advanced video surveillance systems
- Systems tailored for specific industries like healthcare and education
Industry-Leading Standards
As an NSI Gold Approved Company and ISO 9000 certified, we prioritize quality and adhere to the highest industry standards. Our team is rigorously vetted and undergoes continuous training, ensuring the utmost professionalism and expertise.
Expert Solutions
We understand that every client's security needs are unique. Our experienced designers work closely with clients to understand their specific requirements and deliver customized solutions. We provide clear explanations and options, empowering clients to make informed decisions.
Client-Focused Approach
Our dedication to customer satisfaction is paramount. We provide open communication, reliable installation, and responsive after-sales support. We value building long-term relationships with our clients and ensuring their complete satisfaction.
Our Commitment
Nova Alarms is committed to providing innovative security solutions that safeguard people, property, and businesses in the communities we serve. We are proud to be a trusted partner in security, ensuring peace of mind for our clients.
Summary
The reviews for Nova Alarms LTD are predominantly negative, with several customers expressing frustration and disappointment with the company's service. The main issues seem to be with communication and empathy from the staff.
Poor Customer Service
Several customers, including Lou S. and Soloman Shakur, have reported having a poor experience with Nova Alarms LTD. They claim that the staff are rude and unhelpful, failing to respond to their calls in a timely manner. Lou S. mentions that it took over 60 seconds to stop a screaming alarm during a power outage, despite the company knowing that the customer did not have a contract.
Soloman Shakur's experience was particularly bad, with his system being down for 6 months and him being shouted at and hung up on by the reception staff. As a result, he was burgled and his insurance company refused to cover his expenses.
Excellent Service
However, there is one positive review from Billy Queen, who reports excellent customer service and a job carried out with no faults. He would highly recommend Nova Alarms LTD.
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