Guaranteed peace of mind, Deal that matters.
At Capel Carpets, we take pride in being a one-stop-shop for all your flooring and bed needs. With over 30 years of experience, we have built a reputation for providing high-quality products and exceptional customer service. Our megastore in Watford, Hertfordshire, showcases a vast range of flooring options, including carpets, vinyl, laminate, and Karndean flooring. We also offer a wide selection of divan beds and mattresses from trusted manufacturers.
Our History
Capel Carpets was founded in 1989 by Mark Richardson, and since then, we have grown to become one of the leading flooring and bed retailers in the region. Our commitment to excellence and customer satisfaction has earned us a loyal customer base, and we continue to strive for excellence in everything we do.
Our Services
At Capel Carpets, we offer a wide range of services to make your shopping experience easy and convenient. Our knowledgeable staff is always available to provide expert advice and guidance to help you make the right choice for your home. We also offer a free home consultancy service, Capel Direct, which brings our showroom to your doorstep. Our team will bring a selection of samples to your home, allowing you to browse and discuss your requirements in the comfort of your own home.
In addition to our free home consultancy service, we also offer a price match guarantee. If you receive a quote elsewhere, we will do our best to match or beat it. We believe in providing our customers with the best possible prices without compromising on quality.
Our Commitment
At Capel Carpets, we are committed to providing exceptional customer service, quality products, and competitive prices. We believe in building long-term relationships with our customers, and we strive to make every shopping experience with us a positive and memorable one.
General Impression
The overall impression of Capel Carpets is overwhelmingly positive, with customers praising their excellent customer service, high-quality products, and professional fitters.
Strengths
- Excellent Customer Service: Many customers praised the friendly, helpful, and welcoming staff, who went out of their way to answer questions and provide guidance.
- Professional Fitters: The fitters were widely praised for their expertise, courtesy, and efficiency, with many customers thanking them by name.
- High-Quality Products: Customers were happy with the quality of the carpets and flooring, with many complimenting the transformation of their homes.
- Competitive Pricing: Several customers mentioned that the prices were reasonable and competitive, making Capel Carpets a great value.
Weaknesses
- Waiting Time: One customer mentioned having to wait a long time for the fitting, which affected their overall rating.
- Manager's Behavior: One customer had a poor experience with the manager, who they found to be rude and aggressive.
Conclusion
Capel Carpets is a company that excels in customer service, product quality, and fitting expertise. While there were some minor issues with waiting times and one negative experience with the manager, the overwhelming majority of customers were extremely satisfied with their experience.
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