Award-winning customer service, every time
Stanford Opticians, an esteemed independent opticians and optometrist located in the heart of Stanford Le Hope, Essex, has been providing excellent value, comprehensive eye care in a relaxed, friendly, and professional atmosphere for many years. With a long-standing history that dates back to at least 1960, the practice has been passed down through various owners, all of whom have shared a commitment to delivering high-quality, affordable eye care to the local community. In 2005, the current owner and local girl, Lisa Neeps, an accomplished Optometrist, purchased J N Ellis Opticians from Judith Ellis and rebranded the practice as Stanford Opticians in 2014.
Our mission is clear - we are dedicated to taking care of your eyes, providing you with the best possible vision, and offering the most comfortable, stylish glasses. At Stanford Opticians, we believe that every patient deserves personalised attention and care, and we strive to deliver this through our complete range of optometric services.
Our Services
At Stanford Opticians, we offer an extensive range of services tailored to meet your unique needs. Our experienced and skilled team is dedicated to ensuring that you receive the best care possible.
- Eye Tests: Our unhurried, thorough eye tests are available for everyone, and most are paid for by the NHS. Our comprehensive eye exams are designed to detect any vision problems or eye health issues, ensuring that you receive the appropriate care and treatment.
- Retinal Photography: As an essential addition to your eye test, retinal photography allows us to capture detailed images of your retina, providing us with valuable information about your eye health. This technology helps us detect and monitor any potential issues, allowing for early intervention and treatment.
- Contact Lens Examination: If you're interested in trying contact lenses, our knowledgeable team will guide you through the process, helping you experience the freedom of life without glasses. We offer the latest innovations in contact lenses to ensure a comfortable and enjoyable experience.
- Emergency and Peace of Mind Repairs and Adjustments: Whether you need minor repairs or adjustments, our skilled team offers free services to ensure that your glasses are always in the best condition.
Our Team
Our exceptional team at Stanford Opticians consists of experienced Optometrists, Dispensing Opticians, and Practice Administrators, all dedicated to providing you with the best possible care. Led by Optometrist Lisa Neeps, our team members share a passion for delivering high-quality eye care and exceptional customer service. We invite you to meet our team and learn more about our individual backgrounds and expertise.
Overall Satisfaction
The majority of reviewers have had a positive experience with the optician, with 5 out of 7 reviewers giving 5-star ratings. The few exceptions include one reviewer who was dissatisfied with the service, citing unhelpful staff and a lack of urgency in addressing a vision issue.
Friendly and Professional Staff
Many reviewers praised the staff, particularly the optician, who was described as "friendly and reassuring", "welcoming and happy to help", "pleasant and professional", and having a "very good manner". The reviewer who had a negative experience, however, found the receptionist to be unhelpful and uncaring.
Quality of Service
Reviewers reported receiving excellent care, with one mentioning that the optician was "very thorough" and another stating that they had finally found an optician that would take the time to check their eyes properly. One reviewer was initially dissatisfied with the service but eventually received a satisfactory outcome.
Communication and Customer Service
Some reviewers praised the optician's communication skills, mentioning that staff were able to explain things clearly and at an age-appropriate level. Others appreciated the ease of booking appointments and receiving updates on their glasses.
Disappointments and Complaints
One reviewer reported a negative experience when they needed urgent attention for a vision issue, but the optician refused to help unless they joined a direct debit scheme and booked an appointment days in advance. This reviewer took their business elsewhere, citing poor customer service.
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