Passionate about Quality & Customer Service
FasciaExpert.co.uk has carved a unique niche in the building materials industry by prioritizing quality, performance, and exceptional customer service. Led by a team of industry experts, we are dedicated to empowering homeowners and contractors to achieve stunning and lasting transformations for their properties.
Tailored Solutions for Every Project
We understand that each project is different. That's why we offer a diverse selection of uPVC building products, including fascias, soffits, gutters, downpipes, cladding, trims, and more. Our team is available to guide you through the selection process, ensuring you find the perfect materials for your unique needs.
Unparalleled Expertise & Guidance
Beyond just supplying high-quality materials, we strive to deliver unparalleled expertise. Our team offers:
- Free estimating and planning services to ensure accurate material requirements and cost optimization.
- Expert installation guides and tutorials to simplify the process for both DIY enthusiasts and professional contractors.
- Dedicated customer support throughout your project, addressing any concerns and ensuring your satisfaction.
A Diverse Product Portfolio
We partner with leading manufacturers to bring you the most innovative and durable uPVC products available. Our portfolio includes:
- Fascias & Soffits: Choose from a variety of styles and colours to achieve the desired aesthetic for your property.
- Gutters & Downpipes: Ensure efficient water management with robust and reliable options.
- uPVC Cladding: Transform the look and feel of your property with contemporary and stylish cladding materials.
- uPVC Trims: Enhance the finishing of windows and doors with sleek and durable trims.
- Tudor Board: Create a timeless and elegant look with classic Tudor board panels.
Dedicated to Sustainability & Quality
Sustainability and quality are paramount to our business. We prioritize:
- Using sustainable and eco-friendly materials.
- Ensuring exceptional product quality through rigorous testing and certifications.
- Offering competitive prices without compromising on value.
Partner with FasciaExpert.co.uk and experience the difference!
Ordering and Delivery Issues
There were several issues reported regarding ordering and delivery. Some customers had to wait for weeks without receiving their orders, despite selecting specific delivery dates. A few had to chase for updates, only to be told that items were out of stock or delayed due to courier issues.
Customer Service Concerns
Many customers experienced poor customer service, including unhelpful staff, lack of communication, and unreturned calls and emails. A few customers had to contact their credit card companies to claim refunds, as the company failed to respond or resolve issues promptly.
Damaged or Missing Items
A couple of customers reported receiving damaged or missing items. However, these issues were resolved quickly, and refunds were provided for the affected items.
Positive Experiences
A few customers had positive experiences, praising the competitive prices, seamless ordering process, and helpful staff. One customer appreciated the quick resolution of a damaged item issue. Another customer was impressed with the service despite the challenging circumstances during lockdown.
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