Delivering high-quality legal advice with a personal touch
Johns Gilbert & Frankton LLP is a traditional, family-focused law firm based in the centre of Rugby, Warwickshire. Established in the 1940s, we provide quality-focused legal advice to families and individuals in and around Rugby. Our team of experienced lawyers and support staff are dedicated to delivering the best possible service to our clients, with a strong focus on putting their interests first.
Our Approach
At Johns Gilbert & Frankton, we understand that each client's needs are unique, and we take pride in our client-focused approach. Our team is committed to delivering high-quality legal advice in a friendly and helpful manner, ensuring that our clients receive the best possible service. We are proud of our traditional values, and we believe that all law firms should put their clients' interests first.
Services
We offer a wide range of legal services, including:
Family Law
- Divorce and separation
- Financial matters on separation
- Cohabitee disputes
- Pre-nuptial agreements
- Child arrangements
Wills, Probate, and Trusts
- Wills and estate planning
- Administration of estates and grants of probate
- Trusts
- Lasting powers of attorney
- Estate planning
Property
- Sales and purchases
- Leasehold property
- Re-mortgages
- Transfers of equity
- Shared ownerships
Powers of Attorney and Change of Name
- Lasting powers of attorney
- Change of name deeds
Our team is dedicated to providing a comprehensive range of legal services, and we are committed to delivering the best possible service to our clients.
Poor Customer Service and Unreliability
Several reviewers expressed their dissatisfaction with the company's service, citing poor communication, unresponsiveness, and a lack of urgency in resolving issues. One reviewer, Sam German, had a particularly bad experience, stating that the company is "disgusting" and that their service is "terrible." He mentioned that it's impossible to get hold of them once you've agreed to use their services, and that they charge extra for every phone call or email.
Another reviewer, MrHippo, echoed similar sentiments, stating that the company is "useless" and that David Ratcliffe, in particular, is unhelpful and makes empty promises. Paul Groves also expressed frustration, saying that the company provides no support outside of the specific transaction being undertaken.
Positive Experiences
On the other hand, several reviewers had positive experiences with the company. C. Arthur, Petra Lees, Mark Smyth, Elaine F., Mary Duckett, and Shadow Rider all gave 5-star reviews, praising the company's professionalism, timeliness, and responsiveness. They mentioned that their solicitors were helpful, friendly, and efficient, and that they felt kept in the loop throughout the process.
Mixed Reviews
A few reviewers had mixed experiences with the company. Jill Sansom, who had been a loyal customer for 40 years, was disappointed with the receptionist's attitude and the lack of follow-up from the solicitor. Wisam M. Hasan had to wait 25 minutes for an appointment and was told to "pop in" next door, which he found inconvenient.
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