Your heating specialist, your guarantee
Bricks & Mortar Contractors Ltd is a family-run construction company established in 2000, based in Leybourne, West Malling. We provide a comprehensive range of building services across Kent, covering everything from extensions and conversions to new builds and renovations.
Our Expertise
Our team of experienced professionals has extensive knowledge and expertise in:
- Extensions: Adding extra space to your property, including conversions of lofts, garages, barns, cellars and basements.
- Conversions: Creating versatile spaces from unused areas like attics and basements.
- New Builds: Constructing your dream home from the ground up.
- Refurbishments & Renovations: Rejuvenating and remodelling existing spaces to meet your unique needs.
- Structural Alterations & Repairs: Addressing structural issues and completing repairs efficiently.
- Chimney Building & Removal: Addressing safety concerns and aesthetic preferences with chimney construction and removal.
Quality & Commitment
As a member of the Federation of Master Builders since 2000, we adhere to the highest standards of craftsmanship and professionalism. Our work is regularly inspected to ensure adherence to quality and compliance with industry regulations.
We prioritize:
- Clear communication and transparency throughout the process.
- Using skilled and experienced craftsmen for all phases of the project.
- Using high-quality materials and adhering to building regulations.
- Ensuring a safe and respectful working environment.
Our Values
Our core values guide our work:
- Customer Focus: We prioritize client needs and satisfaction.
- Integrity: We uphold ethical principles and transparency.
- Craftsmanship: We deliver high-quality work with attention to detail.
- Collaboration: We work closely with clients and other professionals.
- Sustainability: We consider environmental impact in our practices.
Professionalism and Work Quality
All reviewers praise the professionalism, work quality, and attention to detail of Bricks and Mortar. They highlight the courteous and efficient manner of Ernie and the team, who were always willing to listen and address any concerns. The company's ability to deliver high-quality work, as evidenced by the excellent brickwork and carpentry, is consistently praised across the reviews. The team's tidiness, communication, and ability to resolve any issues promptly are also commended.
Customer Service
Reviewers rave about the excellent customer service provided by Ernie and the team. They appreciate the ease of communication, the willingness to listen, and the honesty of the company's dealings. The reviews highlight the pleasant and friendly nature of the workers, making the construction process a pleasant experience.
Cost and Finances
Reviewers report being pleased with the pricing of the work, with some noting that the quote was competitive and the final bill was exactly as expected. The company's transparency and willingness to provide detailed breakdowns of the work and costs are also praised.
Exception
One reviewer, Lewis Dodge, had a negative experience working for Bricks and Mortar. He claims that the main contractor, Ernie, is unprofessional and unable to manage customer expectations. Lewis believes that Ernie tried to cheat him out of payment by requesting changes to the work without proper communication or justifiable reasons.
Be the first to review Bricks & Mortar Contractors.
Write a Review
