At Arena Flowers, we're passionate about delivering more than just flowers - we're committed to providing an exceptional customer experience that exceeds your expectations. As the UK's #1 rated ethical flower company, we take pride in our commitment to sustainability, quality, and excellence in everything we do.
Our Story
Our journey began with a simple yet ambitious goal: to revolutionise the flower industry by providing exceptional quality, unparalleled customer service, and a deep commitment to ethical and sustainable practices. Today, we're proud to be one of the UK's leading online florists, with a reputation built on trust, integrity, and a passion for delivering the best.
Our Services
At Arena Flowers, we offer a wide range of services designed to make your life easier and more enjoyable. From our stunning hand-tied bouquets and luxury flowers to our bespoke subscription services and thoughtful gifts, we're dedicated to providing the perfect solution for any occasion. Whether you're celebrating a special milestone, expressing sympathy, or simply brightening up someone's day, we've got you covered.
Our Commitment to Sustainability
At Arena Flowers, we're committed to doing our part for the environment. That's why we've implemented a range of sustainable practices throughout our business, from sourcing our flowers from local, eco-friendly farms to reducing our carbon footprint through energy-efficient practices. We're proud to be a leading advocate for environmentally responsible floristry, and we're dedicated to continuing to innovate and improve our sustainability efforts.
What Our Customers Say
Don't just take our word for it - our customers rave about our exceptional quality, prompt delivery, and outstanding customer service. With over 20,000 verified reviews, we're proud to have built a reputation based on trust, reliability, and excellence. Whether you're a long-time customer or just discovering us, we can't wait to show you the Arena Flowers difference.
Disappointment and Frustration
Several customers have left negative reviews about their experience with Arena Flowers. The company's ordering process and delivery practices have been questioned, leading to disappointment and frustration for customers.
Inaccurate or Missing Items
Tom H. and Debbie Y. both experienced issues with their flower orders. Tom had his sister's flowers refused due to a surname mismatch, which he felt was an error on Arena's part. Debbie had her sister order a larger bunch of flowers, but only received the standard size and was missing a significant number of items, including extra chocolates. In both cases, the customers had to contact the company to rectify the issue, which added to the inconvenience.
Communication Breakdown
Debbie's review highlights another issue with Arena Flowers - lack of clear communication. Her sister relied on the company being reliable and honest, but was left feeling uncertain and confused when her order didn't arrive as expected. Even when the issue was addressed, the customer was still left with an inaccurate order.
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