Business Details
Bike Repairs and Social Enterprise in Norwich
Bicycle Links CIC is a Norwich-based social enterprise dedicated to recycling and refurbishing bicycles while creating opportunities for marginalised communities. Our mission combines environmental sustainability with social empowerment, offering low-cost transport solutions to refugees, asylum seekers, and low-income families. We provide comprehensive bike servicing, repairs, and Cycle to Work Scheme participation, alongside volunteer programs that teach practical skills and foster community inclusion. Recognised with the City of Sanctuary Award in 2022, we prioritise equality, diversity, and mental wellbeing through cycling initiatives. Our workshop delivers expert mechanical services, from puncture repairs to electric bike diagnostics, while our social projects like Free Bikes for Kids and Welcome Wheels address transportation inequalities.We collaborate with local authorities and organisations such as Sustrans to promote cycling as a sustainable urban mobility solution. Financial donations and bike contributions support our mission to reuse materials and reduce waste, aligning with our Net-Zero Waste Norfolk Champion certification. With opening hours Monday to Saturday, we serve both retail customers and community partners from our King Street location. Our commitment to transparency and ethical practices ensures every transaction and interaction reflects our core values of respect, opportunity, and environmental stewardship.
Services
Bike Servicing
Electric Bike Repairs
Cycle to Work Schemes
Volunteer Training
Bike Recycling
Community Projects
Puncture Repairs
Wheel Truing
Refurbished Bikes
Cargo Bike Maintenance
Highlights and features
- We provide low-cost bikes to refugees and asylum seekers through our Welcome Wheels project.
- Our workshop technicians service all bike types including electric and cargo cycles.
- We offer free tyre and tube recycling through Velorim's eco-disposal program.
- Our volunteer program teaches practical skills while supporting community integration.
- We partner with Sustrans to promote sustainable urban cycling infrastructure.
Associations and certifications
- City of Sanctuary Award Winners 2022
- Net-Zero Waste Norfolk Champion
Services
Bike Servicing
Our comprehensive bike servicing includes gear and brake adjustments, tyre pressure checks, drivetrain lubrication, and bearing adjustments. Technicians provide detailed written reports for standard services, with optional upgrades for electric and cargo bikes. Regular maintenance ensures optimal performance and safety for all cyclists.
Electric Bike Repairs
Specialist servicing for electric bikes covers system diagnostics, battery maintenance, and motor checks. We support Bosch and Shimano systems with software updates, while offering basic repairs for other brands. Our mechanics address electrical components and heavier frame requirements unique to e-bikes.
Cycle to Work Schemes
We partner with CycleScheme, Bike2Work, and Green Commute Initiative to provide tax-efficient bike purchases. Employees save 26-48% through salary sacrifice arrangements, with access to refurbished or new bikes, accessories, and specialist cycles up to 1,000+ packages.
Community Bike Projects
Our social initiatives distribute refurbished bikes to refugees, asylum seekers, and low-income families. Programs like Welcome Wheels and Free Bikes for Kids improve transport access while promoting inclusion. Donated bikes fund these projects through our workshop operations.
Volunteer Training
Volunteers receive hands-on bike repair training three days weekly. The 8-week program teaches mechanical skills, offers lunch allowances, and provides job references. Participants contribute to community bike refurbishment while gaining practical experience in a supportive environment.
Questions
How can I donate a bike to Bicycle Links?
Bring your bike to our King Street shop during opening hours. We accept all conditions, but cannot collect donations or take second-hand electric bikes with non-serviceable systems.
Do you offer Cycle to Work Scheme benefits?
Yes, we partner with CycleScheme, Bike2Work, and Green Commute Initiative, offering tax-efficient bike purchases with savings up to 48% through salary sacrifice arrangements.
What volunteer opportunities exist?
Our workshop accepts volunteers three days weekly for eight-week placements, providing bike repair training, job references, and lunch allowances to participants aged 18+.
Can you service electric bikes?
We service all electric bike types, with full diagnostics available for Bosch and Shimano systems. Other brands receive basic mechanical maintenance, though we cannot replace proprietary components.
How do your social projects operate?
We distribute bikes through Welcome Wheels (refugees), CycleLink (employment support), and Free Bikes for Kids. Donations fund these initiatives while promoting cycling accessibility across Norfolk.
