At Bicycle Links, we are proud to be a bike shop and social enterprise in the heart of Norwich. Our mission is to recycle and refurbish bicycles, and provide opportunities, equality, and empowerment to marginalized groups and individuals. We aim to enhance our community with environmentally friendly and economic transport solutions.
Our Vision
We envision a future where cycling becomes a symbol of community, empowerment, and sustainability. Our goal is to make cycling accessible to all, addressing transportation inequalities and promoting positive mental health outcomes.
Our Aims
To recycle and refurbish second-hand bicycles
To provide access to low-cost transport to marginalized groups and individuals, including refugees and asylum seekers, children, and those on low incomes
To provide low-pressure learning opportunities to volunteers through our bespoke workshop
To be a beacon for social inclusion, diversity, and equality
Our Core Values
Equality: We believe that everyone should have equal access to cycling and its benefits
Inclusion: We strive to create an inclusive environment for people from all walks of life
Diversity: We celebrate diversity and promote acceptance of all
Sustainability: We prioritize environmentally friendly and economic transport solutions
Mental and Physical Health: We recognize the importance of mental and physical health and promote a healthy and happy lifestyle
Opportunity: We provide opportunities for marginalized groups to access cycling and its benefits
Respect: We respect all individuals and strive to create a welcoming and inclusive environment
Community: We believe in the power of community and strive to create a sense of belonging
As a social enterprise, we are committed to making a difference in our community. We believe that cycling can be a powerful tool for social change, promoting equality, health, and sustainability. Our team is dedicated to providing high-quality bicycles, parts, and accessories, while also working to create a positive impact on the lives of those around us.
Our Expertise
We offer a wide range of bicycles and parts from leading brands, including Gazelle, Raleigh, and Ridgeback. Our expert mechanics are always available to offer advice and guidance on selecting the perfect bike or accessory.
Our Services
We offer a range of services to ensure your bike is in top condition. Our expert mechanics can repair and maintain your bike, providing a comprehensive check-up and service to keep you on the road.
Social Projects
At Bicycle Links, we believe that cycling can be a powerful tool for social change. We run a range of social projects, including:
- Donate a bike: We accept donations of bicycles and parts, which we refurbish and distribute to marginalized groups and individuals.
- Volunteer opportunities: We offer opportunities for volunteers to work with us, gaining valuable skills and experience.
- Cycle to work scheme: We offer a low-cost bike and accessories to employees of local businesses, encouraging sustainable commuting.
- Refurbished bike sales: We sell refurbished bikes, providing affordable transportation options to those who need it most.
Get in Touch
If you'd like to learn more about our services, social projects, or just want to get in touch, please don't hesitate to contact us. We're always happy to chat and would love to hear from you.
Services and Customer Experience
The reviews highlight the exceptional services and customer experience offered by Bicycle Links. The staff is consistently praised for their friendliness, helpfulness, and expertise, with many reviewers expressing their gratitude for the assistance they received. The team's willingness to go above and beyond, including offering free services and advice, is notable.
Punctuality and Efficiency
Several reviewers mentioned the speed and efficiency of the services provided, with some experiencing excellent turnaround times, as in the case of a reviewer who had their inner tube replaced and was back on their bike within two hours.
Quality of Work
Reviewers consistently praise the quality of work carried out by the team, with many noting that their bikes are now running smoothly and efficiently. Some reviewers even mention that their bikes were fixed within a short time frame, demonstrating the team's ability to diagnose and resolve issues quickly.
Value for Money
Many reviewers feel that the services offered by Bicycle Links are good value for money, citing competitive prices and a willingness to provide clear explanations of the work carried out.
Lessons Learned
One reviewer expressed disappointment with the service they received, citing poor communication and a lack of attention to detail. However, the majority of reviews highlight the excellent service provided by the team, demonstrating a high level of consistency.
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