Ride with confidence, ride with Equestrian Delights
Equestrian Delights is a renowned equestrian retailer that offers a wide range of products and services to cater to the needs of horse riders, horse owners, and enthusiasts. Our team of experienced professionals has a deep understanding of the equestrian world and is dedicated to providing exceptional customer service, expert advice, and high-quality products to ensure that our customers' horses and riders receive the best possible care.
Our Services
At Equestrian Delights, we take pride in offering a comprehensive range of equestrian products and services that cater to various aspects of horse riding and horse care. Our product range includes riding wear, horse riding boots, horse rugs, horse wear, horse boots and wraps, horse care products, horse tack, and grooming tools. We source our products from renowned manufacturers and brands to ensure that our customers receive high-quality products that meet their specific needs.
In addition to our product range, we also offer expert advice and guidance to our customers. Our team of experienced riders and horse owners can provide valuable insights and recommendations on various aspects of horse riding and horse care. We also offer a range of services, including saddle fitting, horse clipping, and horse grooming, to help our customers keep their horses in top condition.
Our Mission
At Equestrian Delights, our mission is to provide exceptional customer service, expert advice, and high-quality products to the equestrian community. We aim to build long-term relationships with our customers and provide them with personalized service and support to meet their specific needs. We are committed to staying up-to-date with the latest trends and innovations in the equestrian industry to ensure that our customers receive the best possible products and services.
Our Values
At Equestrian Delights, we value our customers' trust and loyalty above all else. We believe in building long-term relationships with our customers and providing them with exceptional service and support. We are committed to providing high-quality products and services that meet our customers' specific needs and exceed their expectations. We also believe in staying up-to-date with the latest trends and innovations in the equestrian industry to ensure that our customers receive the best possible products and services.
Speed of Delivery
Some customers have reported a relatively fast delivery time, with one customer receiving their order within 8 days. However, others have experienced delays, with one order taking over a month to arrive. One customer was not informed that part of their order would not be delivered, leading to a disappointing experience.
Customer Service
While some customers have found the customer service team helpful and prompt, others have had negative experiences. Some have reported difficulty in getting in touch with the company, with one customer having to chase their order multiple times. Another customer was dealing with a refund and found it took ages to be sorted out.
Product Quality and Fit
Some customers have praised the quality of products, with one customer highly recommending a product due to its perfect fit. However, another customer had issues with the size of a product, which needed to be returned.
Negatives
- Some customers have reported delayed deliveries, with one order taking over a month to arrive.
- Poor customer service has been a major issue, with some customers struggling to get in touch with the company and having to chase their orders.
- Quality issues with some products have also been reported.
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