Business Details
20 Years
experience
Trusted Plumbing & Heating Services in Newmarket, Cambridge & London
Established in 2006 by Robert Bell and Al Benton-Jones, Duck Plumbing has grown steadily through word-of-mouth recommendations. Our team of dedicated plumbers, multi-traders, and office support staff prioritise prompt response times, regular progress updates, and high standards of work delivered in a tidy, safe, and considerate manner. With Gas Safe and OFTEC registrations, we specialise in comprehensive plumbing and heating solutions for domestic and light commercial clients across Newmarket, Cambridge, and London. Our commitment to quality is reflected in our guaranteed workmanship and a customer-centric approach that avoids unnecessary interventions.Over 15 years, we have built a reputation for reliability, technical expertise, and exceptional service, evidenced by long-term client relationships and testimonials highlighting our professionalism, rapid response times, and attention to detail. Our team's core strengths include renewable energy installations, boiler replacements, bathroom renovations, and property maintenance, supported by a fleet of engineers operating across East Anglia and Central London.
Services
New Boiler Installations
Bathroom Installations
Power Flushing
Renewable Energy
Property Maintenance
Central Heating
Gas Safety Inspections
Underfloor Heating
Details
- Year established: 2006
Highlights and features
- We have Gas Safe and OFTEC registered engineers with 15+ years of local experience
- Our team provides guaranteed workmanship and avoids unnecessary interventions
- We offer rapid response times and regular progress updates
- We specialise in renewable energy systems including air source heat pumps
- Our engineers operate across East Anglia and Central London with full compliance
Associations and certifications
- Gas Safe Register
- OFTEC
What people say
First class work
Prompt and cheerful service
Efficient and professional
Rapid response times
Exceptional communication
Services
New Boiler Installations
We install modern, energy-efficient boilers for domestic and commercial properties. Our Gas Safe registered engineers ensure safe, compliant installations with manufacturer guarantees. Clients benefit from improved heating efficiency, lower energy bills, and extended system lifespan through our expert boiler replacement services.
Bathroom Installations
Our team creates functional, stylish bathrooms tailored to client requirements. From complete overhauls to minor upgrades, we handle tiling, sanitaryware installation, and plumbing connections. Customers receive durable, compliant installations with minimal disruption to their living spaces.
Power Flushing
This process removes sludge and scale from central heating systems using high-velocity water flow. We restore system efficiency and prevent future breakdowns with minimal property disruption. Clients experience improved heating performance and extended boiler longevity through our power flushing service.
Renewable Energy
We install biomass boilers, air source heat pumps, and solar thermal systems. Our renewable energy solutions reduce carbon footprints and energy costs while maintaining comfort. Clients receive expert advice on system selection, MCS-compliant installations, and ongoing maintenance support.
Property Maintenance
Our multi-skilled trades handle plumbing, electrical, and general building maintenance. From leak repairs to emergency call-outs, we provide comprehensive property care. Clients benefit from single-point contact for multiple services and consistent work standards across all maintenance tasks.
People
Robert Bell
Owner/Director
Co-founder with 15+ years' experience in plumbing and heating systems. Oversees operations and strategic direction while maintaining hands-on involvement in complex installations and client relations.
Al Benton-Jones
Owner/Director
Co-founder responsible for technical standards and engineer training. Holds Gas Safe and OFTEC certifications, ensuring compliance with industry regulations and best practices across all projects.
Sorin
Engineer
Suffolk-based heating engineer praised for technical expertise and client communication. Specialises in boiler installations and renewable energy systems, consistently receiving positive feedback for meticulous workmanship and problem-solving skills.
Mihai
Engineer
Experienced plumber with expertise in bathroom installations and underfloor heating. Recognised for attention to detail and client-focused approach, delivering high-quality results while minimising disruption to property occupants.
Kimberley
Office Manager
Coordinates project scheduling and client communications. Ensures efficient service delivery through effective resource management and maintains Duck Plumbing's reputation for prompt, professional customer service.
Questions
Are you Gas Safe registered?
Yes, we hold active Gas Safe registration for boiler installations, repairs, and gas safety inspections across domestic and commercial properties.
Do you cover emergency call-outs?
We prioritise urgent plumbing and heating issues with rapid response times, though we don't operate a 24/7 emergency service.
What areas do you service?
We operate across Newmarket, Cambridge, London, and surrounding regions including Bury St Edmunds and East Anglia postcode areas.
Can you install renewable heating systems?
Yes, our engineers specialise in air source heat pumps, solar thermal systems, and biomass boilers with MCS certification.
Do you guarantee your work?
All plumbing and heating work comes with manufacturer-backed guarantees and our own assurance of complete customer satisfaction.
How quickly can you respond to service requests?
We typically offer same-day or next-working-day appointments for standard plumbing issues and repairs.
