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About Us
Heaven Scent Cleaning Company is a reliable and experienced cleaning service based in Colchester, serving the surrounding areas. With over 20 years of expertise, we pride ourselves on delivering exceptional cleaning services with a focus on attention to detail, quality, and customer satisfaction.
Our Vision
Our vision is to provide exceptional cleaning solutions that exceed our clients' expectations. We believe in building strong relationships with our clients through open communication, personalized service, and consistent quality.
Our Team
Headed by Aileen Graham, a meticulous and experienced cleaning professional, Heaven Scent Cleaning Company boasts a team of skilled and dedicated cleaners. Our team members are passionate about delivering pristine cleaning results and take pride in their work.
Our Services
We offer a comprehensive range of cleaning services to meet your diverse needs, including:
Domestic Cleaning
- Complete vacuuming of all rooms
- Dusting surfaces, skirting boards, and furniture
- Thorough cleaning of kitchens and bathrooms, including cupboard fronts and floors
- Cleaning mirrors and windows
Commercial Cleaning
- Office cleaning
- Retail store cleaning
- Construction site cleaning
Specialized Services
- After party cleaning
- Moving in/out cleaning
- End of tenancy cleaning
- Deep spring cleaning
Additional Services
- Laundry washing and drying
- Inside cabinet cleaning
- Stove and oven cleaning
- Window cleaning
Quality and Attention to Detail
At Heaven Scent Cleaning Company, we take pride in our meticulous approach to cleaning. We use only high-quality cleaning products and equipment to ensure a sparkling and sanitized result. Our attention to detail is evident in our thorough cleaning techniques and adherence to every nook and cranny.
Client Satisfaction
Client satisfaction is our top priority. We are committed to open communication, personalized service, and ensuring your complete satisfaction with our services.
Organization and Initial Impression
The reviewer initially felt organized and fuss-free with Heaven Scent's services, as Aileen did a full assessment of their cleaning needs and provided a clear method for their services.
Issues with Cleaning and Communication
However, as time went on, the reviewer noticed that certain areas were not cleaned, and some spots were not cleaned at all. Additionally, a mug was broken, and the cleaners did not inform the reviewer about the incident. The reviewer attempted to communicate with Aileen and created a checklist to help, but the cleaners seemed unhappy with the reviewer's requests.
Scheduling Issues
The cleaners were scheduled to arrive at a set time but often failed to keep to the exact schedule. On one occasion, they arrived 20 minutes early, causing inconvenience to the reviewer's husband.
Cancellation and Lack of Response
After experiencing these issues, the reviewer cancelled the service, but did not receive an acknowledgement or apology from Aileen.
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