Proud to Work with Wessex Drainage Solutions
Wessex Drainage Solutions Ltd stands out as a trusted and reliable drainage company serving the residents of Wiltshire, Hampshire, and Dorset. Our team of skilled and experienced engineers tackles all aspects of drain maintenance and repair, with a focus on quality, efficiency, and cost-effectiveness.
Our Commitment
At Wessex Drainage Solutions, we believe in delivering exceptional customer service. We are dedicated to providing honest, reliable, and transparent advice on all aspects of drain management. Our team prioritizes communication and works collaboratively with clients every step of the way, ensuring a seamless and stress-free experience.
Our Services
We offer a comprehensive range of services to address all your drainage needs, including:
- Emergencies: Quick response for blocked drains, sewage backups, and other urgent situations.
- Preventative Care: Regular gutter cleaning, soakaway design and maintenance, CCTV surveys, and high-pressure water jetting to prevent future problems.
- Repairs & Installations: Pipe replacement, fiber lining, root cutting, and installation of soakaways, septic tanks, and rainwater harvesting systems.
Our Values
Our core values guide our operations:
- Quality: We prioritize quality workmanship and use only the highest-grade materials.
- Efficiency: Our technicians work promptly and responsibly to minimize disruptions.
- Cost-effectiveness: We provide clear and transparent pricing, with no hidden charges.
Our Expertise
We have a team of skilled and certified engineers with extensive experience in all aspects of drainage work. We are also affiliated with leading manufacturers, ensuring access to the latest technologies and industry best practices. Our dedication to ongoing training and development guarantees proficiency in the most advanced drainage solutions.
Why Choose Wessex Drainage Solutions?
- Experienced and qualified engineers
- Responsive and reliable service
- Comprehensive range of services
- Commitment to quality and affordability
- Family-run business with traditional values and modern technology
Summary of Reviews
Customer Satisfaction and Service Quality
- High Satisfaction: Several customers were extremely satisfied with the service provided by the team, particularly Sandra in the office, who was described as an "absolute superstar" for resolving an issue with an insurance company. Others praised the promptness of the service, the expertise of the team, and the problem-solving skills of the staff.
- Positive Feedback: Positive feedback was given for the friendly and patient service provided by the team, including a staff member with a long red beard who persistently worked to resolve a blocked drain issue.
Issues with Service and Pricing
- Dispute over Pricing: A few customers had issues with the pricing of the services provided, including one who felt they were being ripped off and another who was quoted an additional fee for a camera investigation. One customer was not happy with the charge for excess time spent on a job.
- Negative Feedback: Negative feedback was given for a mix-up with Homeserve, and one customer felt that the service was not up to standard due to long wait times and lack of progress in resolving a blocked drain issue.
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