Providing Highly Commercial Products with Unmatched Support Services
Airsprung Group PLC is a leading UK-based furniture business that has been providing high-quality products and services to the industry for over 140 years. Our commitment to quality, safety, and customer satisfaction has earned us the trust of both trade associations and regulatory bodies, as well as our retailer network and consumers.
Our History
With an unbroken heritage dating back to 1870, Airsprung Group PLC is a privately-owned business that employs over 500 people across sites in Chorley, Bristol, and Trowbridge. We are proud to remain a UK manufacturer, and our growth and success can be attributed to our dedication to providing highly commercial products with the support services that the UK retail base can depend on.
Our Brands
Our group consists of several brands, each with its own unique identity and specialty. These brands include Airsprung Beds, Swanglen Furnishings, Hush-A-Bye, Gainsborough, Airofreem, and Arena Design. Each brand is committed to providing high-quality products and services to our customers, and we take pride in our ability to cater to a wide range of specifications and price points.
Our Services
At Airsprung Group PLC, we offer a comprehensive range of services to our customers. These services include the production of beds, mattresses, and upholstery, as well as contract sales and design services. We also provide support services, such as marketing and distribution, to ensure that our customers receive the highest level of service and support.
Our Commitment to Quality and Safety
Quality and safety have always been central to the Airsprung Group. We are committed to providing products that meet the highest standards of quality and safety, and we have implemented a range of measures to ensure that our products meet these standards. Our manufacturing companies are members of the Furniture Industry Research Association (FIRA), and our beds and headboard businesses have gained approval for the National Bed Federation (NBF) code of practice.
Trusted by the Trade, Consumers, and Retailers
We are proud to have earned the trust of the trade associations and regulatory bodies, as well as our retailer network and consumers. Our customers have come to rely on us for our commitment to quality, safety, and customer satisfaction, and we are dedicated to continuing to provide the highest level of service and support to our customers.
Overall Experience
The reviews highlight a mix of satisfaction and dissatisfaction with the product and services provided by the company.
Product Quality
One customer has reported a positive experience with the product, stating that it has alleviated their back pain.
Customer Service
However, another customer has expressed extreme dissatisfaction with the customer service, citing a lack of communication and chaos in the delivery system. They have reported having to chase the company for updates and having no idea where their sofas are or when they will arrive.
Delivery Issues
The customer who experienced poor customer service also reported issues with the delivery system, including a delay due to fabric hold-ups and a breakdown of the delivery van, with no notification or update provided.
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