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Westminster Carpets & Flooring is a leading supplier and installer of carpets and flooring in London, offering a comprehensive selection of quality products and exceptional customer service. With decades of experience, we are trusted by both commercial and domestic clients throughout the city.
Carpets & Flooring Supply & Installation
- Wide range of carpets, vinyl flooring, vinyl tiles, laminate flooring, and wood flooring available.
- Experienced fitters and installation teams ensure a seamless and professional installation.
- Free estimates and consultation services available.
Bespoke Rug Making
- We create custom-made rugs from a vast array of materials and colours, tailored to your individual needs and preferences.
- Our skilled rug makers can transform your vision into a beautiful and unique addition to your home.
Professional Approach
- We prioritize clear communication and transparency with every client.
- Our highly skilled and courteous staff will provide you with a seamless and enjoyable experience.
- We take pride in delivering exceptional customer service and ensuring your complete satisfaction.
Our Commitment
Westminster Carpets & Flooring is committed to providing:
- Quality: We only supply and install high-quality products from trusted manufacturers.
- Value: Competitive pricing and regular special offers ensure the best value for your investment.
- Customer Satisfaction: Your satisfaction is our top priority. We offer a satisfaction guarantee on all our work.
Our Clients
We have proudly served a diverse clientele, including:
- Residential homeowners
- Commercial businesses
- Property developers
- Hotels and restaurants
Next Steps
Get in touch with Westminster Carpets & Flooring today and discover the difference we can make in your home or business. We look forward to assisting you with your flooring needs and providing the personalized service you deserve.
Overall Experience
The reviews of Westminster Carpets are predominantly negative, with only a few positive comments scattered throughout. Many customers have expressed dissatisfaction with the company's service, quality, and customer communication.
Poor Customer Service
Multiple reviewers have reported encountering rude or uncooperative staff. Michael Gherardo was almost run over by the company van, while Trevor Jones was hung up on by the manager when he raised a complaint. Laura Catherine Martin also experienced poor customer service, feeling that she was not taken seriously as a female customer.
Incorrect Quoting and Fitting
Laura Catherine Martin was quoted over 3,300 for a small area, but was not provided with a breakdown of costs or measurement. Trevor Jones was refused permission to lift the carpets he had purchased because they were allegedly thread and could not be lifted. However, he had specifically asked for carpets that could be lifted during building work.
Positive Comments
Despite the overwhelming negative reviews, a few customers have had positive experiences with Westminster Carpets. Frances Callaghan praised the helpful staff and reliable service. Kate Morris, Glamma Ltd, Amanda Painter, and John Licence all reported receiving excellent service, with quick responses to quotes and fitting. Sally M. also praised the company, stating that the fitters did an amazing job.
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