Fantastic cleaning from people who care
At Quality 1st Cleaning Services, we pride ourselves on being a professional cleaning company operating in Croydon, specialising in a range of services designed to meet the unique needs of our clients. With a passion for delivering outstanding results, our friendly and dedicated team takes pride in their work, ensuring that every job is completed to the highest standards.
Our Services
We understand that every client has different requirements, which is why we offer a personalised and efficient service tailored to meet each individual's needs. Our services include domestic and end of tenancy cleaning, office and carpet cleaning, move out and move in cleans, as well as after builders cleaning. Our team is flexible and can work to your schedule, whether that's during the day or at night, to ensure that your property is cleaned to perfection.
Our Commitment
Our commitment to excellence is unwavering, and we strive to exceed our clients' expectations with every job we undertake. Our staff are fully trained and committed to providing the best standards of service, ensuring that every client receives a professional and efficient cleaning experience. We operate from Croydon in Surrey, serving businesses and homes in the local area, including South West London and Bromley.
Our Values
At Quality 1st Cleaning Services, we believe in building long-term relationships with our clients, which is why we focus on delivering a cost-effective service that meets their unique needs. We take pride in our work and are dedicated to providing the highest standards of service, every time. Our satisfied network of clients is a testament to our commitment to excellence, and we look forward to serving you.
Disappointing Experience with Arranged Cleaner
Several customers have reported poor customer service and unprofessional behavior from an arranged cleaner. One reviewer, Ciara McCarthy, gave a 1-star rating and shared her disappointing experience. She had arranged for a cleaner to visit her workplace, confirming the appointment over the phone and via email. However, no one showed up, and despite multiple attempts to contact the company, she received no response.
Communication Breakdown
It is clear that there was a significant breakdown in communication, leading to a frustrating experience for the customer. The lack of reply to phone calls and emails, despite prior confirmation, suggests a lack of care and attention to customer needs.
Poor Service and Unprofessionalism
The reviewer's negative comments highlight the poor service and unprofessional behavior exhibited by the arranged cleaner. The fact that no one bothered to contact her or provide an explanation or apology suggests a serious lack of customer focus.
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