Experience the Best of Newtownards at The Parlour Bar & Restaurant
Our Story
Smooch emerged from the realization that buying wedding rings could be an overwhelming and stressful process. Founded in 2000 by Stephen Slade, an experienced diamond setter, Smooch sought to revolutionise the experience by offering a personalised and stress-free approach. With a focus on transparency, flexibility, and exceptional customer service, Smooch has become the trusted partner for countless couples across the UK.
Who We Are
Smooch is a team of passionate individuals dedicated to empowering couples to design their dream wedding rings. Led by founder Stephen Slade and supported by his dedicated wife Floss, the team has grown from a one-man operation to a network of experienced regional Advisers covering a wide geographical area. Additionally, a team of experienced administrative staff works from Smooch's headquarters in Harefield.
How We Work
Our friendly and knowledgeable Advisers visit you at a time and place that suits you. With an extensive selection of over 250 rings to explore, you can find the perfect sparklers, tailor-made to your unique tastes. Our bespoke customisation service allows you to create a truly individual masterpiece. And with comprehensive online tools, you can track every step of the process with ease.
Our Philosophy
At Smooch, we believe in a positive and supportive approach to wedding ring shopping. We provide a relaxed and comfortable environment where you can explore your options at your own pace, without pressure or sales pitches. Transparency is paramount, with all prices clearly displayed and all rings covered by our Lifetime Guarantee.
What Makes Us Different?
- Personal service: We visit you, eliminating the need for stressful commuting and crowded shop environments.
- Extensive selection: Discover a diverse range of stunning rings, with over 250 options to inspire you.
- Bespoke customisation: Create a truly unique ring with our bespoke service.
- Transparent pricing: We clearly display all prices and offer a Lifetime Guarantee on all rings.
- Exceptional customer service: Our friendly and experienced team is dedicated to exceeding your expectations.
Faulty Products and Disappointing Customer Service
A number of customers have had negative experiences with Smooth Wedding Rings, a company that is supposed to provide bespoke wedding rings. Faulty rings seem to be a recurring issue, with one customer receiving a ring with a missing diamond, and another receiving a ring with a different design than what was ordered. The company's customer service has also been criticized for being unhelpful, with one customer being told to go through county court to resolve the issue of a faulty ring, and another being offered a refund only after their partner intervened.
Positive Experiences
On the other hand, some customers have had positive experiences with the company. One customer reported that their rings were delivered efficiently, and that the company was communicative throughout the process. Another customer praised the company for being friendly and informative, and for providing a beautiful ring that captured what they had in mind.
Lack of Professionalism and Uncommunicative Staff
The company's staff have also been criticized for being unprofessional and uncommunicative. One customer reported that the owner, Steven, was abrupt, patronising, and intimidating, and that he tried to downplay the issue of the faulty ring. Another customer reported that the company was uncommunicative when trying to deal with a refund, and that the staff member seemed more interested in avoiding responsibility than in resolving the issue.
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