Secure Your World with Fortress Security Alarms Ltd
At Fortress Security Alarms Ltd, we pride ourselves on being Ayrshire's leading provider of alarm systems, maintenance, and monitoring. With a commitment to exceptional customer service, we use the latest technology to keep your premises secure.
Our History
Fortress Security Solutions was formed in Kilmarnock in 1997 with a total of three staff. Over the past two decades, we've grown and developed into a leading security solutions provider, with a dedicated team of over 50 employees and apprentices. Every year, we install and maintain thousands of security systems for homeowners, housing associations, local authorities, and a wide range of industry sectors including construction, transport, and haulage, food, retail, leisure, and healthcare.
Our Services
Our comprehensive range of services includes:
- CCTV
- Door Entry
- Automatic Doors
- Electrical
- Smart Systems
- Fire Alarms
- Fire Extinguishers
- Intruder Alarms
- Maintenance
Our Values
At Fortress Security Alarms Ltd, we pride ourselves on our commitment to exceptional customer service, integrity, teamwork, value, and quality. We see ourselves as a full-service outfit, no matter the customer, providing bespoke solutions tailored to their specific needs. We have a strong sense of right and wrong, and never walk the line between the two. If things go wrong, we take responsibility to fix them quickly.
Meet the Team
Our team is comprised of experienced and dedicated professionals, including our Managing Director, Mark Raymond, and our Sales Director, William Sivewright. Our Technical Director, Stuart Wiggins, is always happy to get involved and assist our ever-growing engineer team when needed. Our Office Manager, Craig MacFarlane, is passionate about people and effective organisation. Our Operations Supervisor, Stewart Fulton, is dedicated, driven, and highly motivated, always willing to assist and support the engineers and apprentices whilst out in site.
Why Choose Us?
At Fortress Security Alarms Ltd, we offer cost-effective and reliable security solutions for homes and businesses across Scotland. Our Smart systems are manageable from the palm of your hand, anywhere in the world. We pride ourselves on providing the highest quality workmanship and equipment, having achieved full industry accreditation. Whether you're a homeowner, business owner, or government agency, we have the expertise and resources to provide you with exceptional security solutions tailored to your specific needs.
Customer Service Experience
The reviews highlight the importance of customer service in shaping the overall experience of Fortress Security Alarms' customers. While some reviewers praised the excellent service, others were left dissatisfied.
Positive Experiences
Many reviewers praised the company's customer service, citing helpful and knowledgeable staff, quick resolution of issues, and a willingness to explain systems and installation processes step-by-step.
Negative Experiences
On the other hand, some reviewers expressed disappointment and frustration with the company's service, citing issues with faulty installations, unfulfilled promises, and poor communication.
Product and Installation Quality
The quality of the products and installations also received varying reviews. While some customers were satisfied with the systems and equipment provided, others reported issues with faulty or inadequate installations.
Recommendations
Despite some negative experiences, many reviewers would highly recommend Fortress Security Alarms, citing excellent service, high-quality products, and a willingness to resolve issues promptly.
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