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At Douglas Pharmacy, we are committed to providing exceptional healthcare services to our patients in Gosforth and surrounding areas. Our team of highly trained pharmacists and healthcare professionals are dedicated to delivering personalized care and support to ensure our patients receive the best possible treatment.
Our Services
We offer a range of services designed to make managing your healthcare easier and more convenient. Our free prescription collection and delivery service ensures that you receive your medication on time, and our same-day delivery service means you can get the treatment you need quickly. We also offer a free prescription management service, where we can hold your repeat slip and order your medication for you when it's due.
In addition to our prescription services, we provide a range of in-store services, including blood pressure monitoring, new medicines service, stop smoking service, and unwanted medicines disposal. Our healthcare team is always available to offer expert advice and support to help you manage your health.
Our Commitment to You
At Douglas Pharmacy, we are dedicated to providing the highest quality of care to our patients. We strive to build long-term relationships with our patients, understanding their unique needs and tailoring our services to meet those needs. We are proud to offer a range of services that are designed to make managing your healthcare easier and more convenient.
Our Team
Our team of pharmacists and healthcare professionals are highly trained and experienced in delivering exceptional care. Our Superintendent Pharmacist, Sandhya Khanna, has a wealth of experience in pharmacy management and is committed to ensuring our patients receive the best possible care.
Our Location
We are located at 17 Ashburton Road, Gosforth, Newcastle upon Tyne, NE3 4XN. Our pharmacy is easily accessible by public transport, and we have ample parking available for those who prefer to drive.
Customer Service
The reviewers have expressed extreme dissatisfaction with the customer service at Douglas Pharmacy. They have reported long wait times, unavailability of prescribed medications, and rude or abrupt staff. Some customers have even experienced difficulty in getting their prescriptions filled or have been made to wait for extended periods without being updated on the status of their medications.
Staff Attitude
Many reviewers have criticized the staff at Douglas Pharmacy for being rude, abrupt, and unhelpful. They have reported being spoken to in a loud or angry tone, being treated with impatience, and being given inadequate care and attention. Some reviewers have even reported being made to feel uncomfortable or intimidated by the staff.
Facilities and Environment
The reviewers have also criticized the facilities and environment at Douglas Pharmacy. They have reported dirty and uninviting entrances, lack of amenities such as toilets, and inadequate care and attention to the cleanliness of the consulting rooms. Some reviewers have reported feeling uncomfortable or uneasy during their visits to the pharmacy.
Recommendation
It is clear that the majority of reviewers would not recommend Douglas Pharmacy to others due to the poor customer service, rogue staff, and uninviting facilities. Only one reviewer has provided a positive review, praising the pharmacy's professionalism, kindness, and considerate service.
Overall Experience
Overall, the experience at Douglas Pharmacy has been overwhelmingly negative, with reviewers citing poor customer service, rude staff, and uninviting facilities. It is clear that the pharmacy needs to take immediate action to address these issues and improve the experience for its customers.
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