Driven by Excellence, Focused on You
At EMG Motor Group, we're a trusted automotive retailer with a collection of new and used car dealerships located across the East of England. With over 25 years of experience in the industry, we're proud to offer a full range of new vehicles from Kia, Mazda, Nissan, and MG, as well as handpicked used models from a wide selection of manufacturers.
Our Services
We offer a comprehensive range of services to cater to all your motoring needs. Whether you're looking to purchase a new or used car, or require maintenance and repair services for your existing vehicle, our team of experts is dedicated to providing you with an exceptional customer experience.
New Cars
We're proud to offer the latest models from Kia, Mazda, Nissan, and MG, all of which are available for test drive at one of our conveniently located dealerships. Our knowledgeable team can assist with Motability, new car finance, and part exchanging your existing car, ensuring that your purchase fits your budget as well as your lifestyle.
Used Cars
Our selection of used vehicles is carefully selected, thoroughly checked, and well presented, offering a world of choice to our customers. We also sell used vans and can assist with used vehicle finance, enabling you to spread the cost of your next used model.
Car Maintenance
Regular maintenance is an essential part of vehicle ownership, and our fully equipped repair centres are here to help keep your car running smoothly. With a stock of genuine parts, tyres, and accessories, our technicians are trained to service, repair, and diagnose a range of makes and models.
Positive Experiences
Many customers had a positive experience with EMG, praising the staff for being friendly, polite, and helpful. They appreciated the clear communication, thorough explanations, and patience shown by the salespeople. Some customers also mentioned the cleanliness and tidiness of the showrooms.
Negative Experiences
On the other hand, some customers had a negative experience with EMG, citing issues with the sales process, lack of transparency, and poor after-sales service. Some felt misled or pressured into purchasing a car, while others experienced problems with their vehicle after purchase.
Common Issues
Some common issues that arose include:
- Lack of transparency: Some customers felt that EMG was not transparent about the sales process, particularly with regards to part-exchange values and pricing.
- Poor after-sales service: A few customers experienced difficulties in getting issues with their vehicle resolved, with EMG failing to take responsibility or provide adequate support.
- Misleading sales tactics: Some customers felt that EMG used misleading sales tactics, such as low-balling part-exchange values or making false promises about the condition of the vehicle.
Recommendations
Based on the reviews, it seems that EMG has a mix of positive and negative experiences. While some customers had a great experience with friendly and helpful staff, others experienced issues with the sales process and after-sales service. As with any large dealership, it's essential to do your research, read reviews, and ask plenty of questions before making a purchase.
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