Experience the Difference: Expert Legal Advice with a Personal Touch
At Nicola Phillips Solicitors, we understand that buying and selling property can be one of life's most stressful tasks. That's why our mission is to make your transaction as quick and as painless as possible. With years of experience working for top law firms in the South-East, our founder Nicola Phillips has gained a vast amount of expertise in conveyancing, the transfer of property from seller to buyer.
Our Services
We offer a wide range of services to guide you through the process of buying and selling property. Our expertise includes Residential Conveyancing, Equity Release, Wills/Probate, Lasting Powers of Attorney, and Independent Legal Advice. Our team of experienced professionals is dedicated to providing you with the best possible service, using plain language to explain complex legal issues, ensuring that you feel comfortable and confident throughout the process.
Our Promises to You
At Nicola Phillips Solicitors, we promise to make your transaction as smooth and stress-free as possible. We understand that every client is unique, and we tailor our services to meet your individual needs. We are committed to providing excellent customer service, keeping you informed throughout the process, and ensuring that you receive the best possible advice. Our team is always available to answer your questions and provide guidance whenever you need it.
Our History
Our company was founded in 2008 by Nicola Phillips, with the goal of providing exceptional legal services to the local community. Since then, we have grown and expanded, but our core values remain the same: to provide the best possible service, with the minimum stress to our clients, and at a fair price. We take pride in our warm and welcoming approach, which sets us apart from larger law firms. Our team is dedicated to providing a personalized service, ensuring that you feel at ease and confident in our hands.
Communication Issues
Several reviewers experienced poor communication with the solicitor, Nicola, and her team. There were instances of unreturned calls, ignored emails, and delays in responding to queries. This lack of communication led to increased stress and frustrations for clients.
Delays and Inefficiencies
Delays were a common issue, with some clients experiencing mistakes and inefficiencies in the conveyancing process. This led to additional costs and stress for clients.
Unprofessional Behavior
Some reviewers encountered unprofessional behavior from staff members, including rudeness and unhelpfulness. Andrew Fielder was specifically mentioned as being rude and hanging up on a client.
Overcharging and Hidden Fees
Several clients were charged extra fees without their knowledge or consent. Additionally, some clients discovered hidden costs in the letter of engagement.
Positive Experiences
However, one reviewer had a positive experience with Kevin, who was responsive, patient, and knowledgeable. He made the conveyancing process less stressful and managed to complete the sale successfully.
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