An apple a day. One small step to a healthier you
Wyndham House Surgery is a reputable healthcare provider situated in the heart of Silverton village. Our surgery is dedicated to delivering high-quality, accessible, and community-based healthcare services to our patients. We take pride in our friendly, dedicated, and innovative team that upholds core values of empathy, trust, and honesty. Our harmonious and supportive environment has earned us an "Outstanding" rating from the CQC (Care Quality Commission) in December 2015.
About the Surgery
As a rural, dispensing practice, we have been actively involved in GP Training for over 30 years and have been affiliated with the Peninsula Medical School since its inception. Our research accreditation enables us to actively participate in the Peninsula Primary Care Research Network, offering valuable contributions to the medical field.
We are grateful for the continuous support from the Friends of Wyndham House, a community group founded in the 1990s. Together, we provide essential services to our local community, including our renowned "Bertie" prescription delivery service.
Meet the Team
Our compassionate team consists of various professionals committed to providing top-notch healthcare services. Here's a brief introduction to our team members:
- *Carol Fleming*, Dispenser: Carol works diligently alongside Claire in the dispensary, ensuring that medications are accurately and safely prepared.
- *Alexis Venn*, Administrative Assistant: A versatile team member, Alexis assists in the dispensary, on Reception, and as an Administrative Assistant.
- *Mark Flinton*, Practice Manager: With a diverse background, Mark manages our team with empathy, drawing from his experience as an engineer, small business owner, and a long career in the Civil Service.
- *Judith Beer*, Dispensary and Reception team: Judith is a valuable member of our Dispensary and Reception team, residing in Tiverton and having two grown-up children.
- *Lisa Ware*, Administrative Assistant: Lisa is an invaluable part of our administrative support, helping the team manage the day-to-day tasks seamlessly.
Services Offered by Wyndham House Surgery
We offer a wide range of services designed to cater to the healthcare needs of our diverse patient base. These services include:
1. *Doctor & Nurse Appointments*: Schedule appointments with our skilled medical professionals for comprehensive health examinations and consultations.
2. *Surgery Time Table*: Access our surgery timetable for surgery hours and other useful information.
3. *Travel Information*: Obtain essential travel information and vaccinations for safe and hassle-free journeys.
4. *Forms for Registration*: New patients are always welcome, so register by filling out the appropriate forms available on our website or at our reception counter.
5. *Surgery Survey*: Contribute to the improvement of our surgery and services by completing a survey and providing your valuable feedback.
6. *Online Booking*: Utilise our convenient online booking system for appointments, doctor and nurse appointments, or prescription requests.
7. *Clinical Information*: Access a wealth of clinical information on our website, covering an array of topics, including diabetes, asthma, raised blood pressure, one small step to a healthier you, TALKWORKS, exercises, dementia, keeping fit in Silverton, the blood sugar diet, and teenager's health.
8. *Useful Links*: Browse our carefully curated list of links for additional resources and support, including taking your blood pressure at home, firearms certificates, Silverton Memory Cafe, Age UK in Tiverton, Cullompton & Mid Devon, district nurses link up, voluntary car service, the Friends of Wyndham House Membership Form, links to community services in Devon, Devon Carers, baby weigh & play, and links to find counsellors and psychotherapists.
9. *Accessibility*: We offer repeat prescription ordering services on our well-designed website and provide delivery options for added convenience.
Overall Positive Feedback
The majority of reviewers have expressed extreme satisfaction with the practice, praising the professionalism of the doctors, particularly Dr. O'Brian, and the excellent service provided by the surgery. Many reviewers have highlighted the ease of getting face-to-face consultations, the friendly and helpful staff, and the efficient administration.
Efficient and Friendly Service
Several reviewers have praised the surgery's efficiency, with one reviewer mentioning that they were able to collect repeat prescriptions within 24 hours, faster than the advertised period. The friendly and competent GPs have also been commended, with one reviewer stating that they are lucky to have such a fantastic surgery.
Positive Experiences with Doctors
Reviewers have expressed trust in the doctors, particularly Dr. O'Brian, and have had positive experiences with their consultations. One reviewer mentioned that their doctor was able to provide a prompt proposal of a treatment plan and had a friendly and helpful discussion about the diagnosis.
Negative Comments
However, there are some negative comments that highlight areas for improvement. One reviewer expressed concerns about the dispensary, stating that they need to review their SOPs as they seem to be making mistakes regularly. Another reviewer had a poor experience with the practice, stating that they were unable to get a correct diagnosis and were not provided with proper support or aftercare.
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