Your local vet, caring for the animals of West Wales
Steffan Vets is a trusted and experienced veterinary practice serving the local community of Lampeter and the surrounding areas in West Wales since the 1950s. We are a team of skilled and compassionate professionals dedicated to providing compassionate and comprehensive care for all species, from small animals to horses and farm animals.
Small Animals
Our comprehensive pet care services include:
- General health care and vaccinations
- Emergency and urgent care
- Pet nutrition advice
- Repeat prescriptions
- Pet wellness exams
- Pet dentistry
- Behavioral consultations
Equine
We offer specialized care for horses and ponies, including:
- Equine vaccinations and parasite control
- Advanced equine healthcare and surgery
- Horse dentistry
- Laminitis prevention and treatment
- Pre-purchase examinations
Farm Animals
Our experienced veterinarians and nurses are skilled in treating livestock and farm animals, providing services such as:
- Routine vaccinations and disease prevention
- Healthcare management
- Surgical and medical care
- Pregnancy and breeding consultations
- Emergency services
Our Team
Our team of experienced and dedicated professionals is committed to providing exceptional care and personalized attention to each animal and their owners. We are passionate about animal welfare and dedicated to working in partnership with you to maintain your pets' health and wellbeing.
Our Philosophy
At Steffan Vets, we believe in:
- Compassion: We treat every animal with kindness, respect, and empathy.
- Integrity: We provide honest and transparent information and recommendations.
- Client Communication: We value open and clear communication with our clients.
- Quality Care: We are committed to delivering high-quality veterinary care.
Our Commitment
We are dedicated to providing our clients with exceptional service and personalized care. Our team is available to answer your questions, address your concerns, and work with you to ensure the best possible healthcare for your animals.
Overview of Customer Reviews
Steffan Vets has received a mix of positive and negative feedback from customers.
Positive Feedback
Customers have praised the clinic for its efficient service, friendly staff, and the care provided to their pets. Some have appreciated the quick response to emergencies and the clinic's support during difficult times.
Negative Feedback
However, there have been several complaints about the clinic's professionalism, customer service, and treatment of pets. Some customers have reported experiencing distress and heartbreak due to the clinic's actions. They have criticized the clinic for its lack of empathy and basic human decency.
Detailed Summary of Positive Feedback
The positive feedback highlights the clinic's strengths in providing efficient and caring services. Customers have appreciated the friendly staff and the quick response to emergencies. Some have also appreciated the clinic's support during difficult times, such as when pets are unwell.
Detailed Summary of Negative Feedback
The negative feedback points to several issues with the clinic's professionalism and customer service. Customers have reported feeling distress and heartbreak due to the clinic's actions, such as the euthanization of pets without proper communication. There have also been complaints about the clinic's lack of empathy and basic human decency.
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