Improving profits and encouraging growth, sustainably
At DMS Flooring Supplies, we pride ourselves on being the nation's leading independent flooring wholesaler. With a comprehensive range of products and services, we cater to the needs of flooring contractors, fitters, and suppliers. Our team of experts is dedicated to providing exceptional customer service, support, and inspiration through our website, trade portal, and network of trade counters.
Our Products and Services
We offer an extensive range of flooring products, including carpets, carpet tiles, click fit, domestic vinyl sheet, engineered wood, laminate, luxury vinyl tiles, and safety flooring. Our preparation and fitting solutions include adhesives, damp proof membranes, matting, primers, sealants, smoothing and levelling compounds, tools, and installation underlay. Additionally, we provide finishing solutions such as aluminium stair nosings, design strips and borders, metal door profiles, PVC capping and cove former, PVC skirting, and PVC ramp trims and bevel strips.
Our services include efficient collection and delivery options, allowing you to get your flooring supplies quickly and easily. You can order online via our Trade Portal, over the phone, or at one of our trade counters. We also offer a range of value-added services, including free cutting, drilling, and plugging in our branches, as well as warehouse cutting space for account customers.
Why Choose Us
Our customers choose us because of our excellent customer service, support, and inspiration. We invest in our staff and technology, ensuring that we are knowledgeable, efficient, and friendly. We offer amazing value for money, fast cutting, picking, and delivery services, and free local delivery to your site or door, Monday to Saturday. Our storage facilities allow us to store excess stock until you need it, and our showrooms and samples enable you to see our products and get a feel for them before you buy.
We also host exclusive trade events and offer a cutting service to fine-tune your order. Our experienced, knowledgeable, and friendly staff are always available to offer expert advice, and we have long opening hours, Monday to Saturday.
What Our Customers Say
Don't just take our word for it! Our customers rave about our service, saying that we are a great professional company that always helps and cares about their needs. They praise our helpful and cheerful staff, our wide range of products and tools, and our fast and efficient service.
Excellent Customer Service
Many customers have praised DMS for their outstanding customer service. Staff members such as Ross, Tracy, Allison, and Lee were particularly commended for their helpfulness, knowledge, and professionalism. Customers appreciated being able to get expert advice on products, and many reported receiving exceptional service from the team at DMS.
Returns and Refunds
Some customers have experienced difficulties with returns and refunds. For instance, Reza Kazemi's customer changed their mind about an order, and although the return was processed quickly, they were charged 20% of the total cost. Richard Davison mentioned that they had no problems with their online order, but Richard Curtis was not as fortunate, as they were unable to return an extra box of flooring that they did not need.
Consistency Across Branches
Geoffrey Newton praised the Northampton branch for its friendly and helpful staff, wide range of products, and reliable delivery. Similarly, Lewis Scarfe had a positive experience at the Northampton branch, appreciating the helpful advice they received from the staff. On the other hand, Nick Metaxas and Nick T. had poor experiences with the trade counter staff at different branches.
Mixed Online Experience
Samm Barrs had a positive experience ordering online, receiving helpful advice from the staff and taking away samples to consider. Helen Lee praised the company's online order process, citing friendly and helpful staff, high-quality products, and quick delivery. However, Richard Curtis had a poor experience, citing poor customer service when attempting to return an extra box of flooring.
Overall
While some customers have had negative experiences with DMS, many have praised the company for its exceptional customer service, knowledgeable staff, and reliable delivery.
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