Business Details
23 Years
experience
Award-Winning Residential Care Homes in Basingstoke
Hartford Care has been providing residential, dementia, and nursing care since 2003, serving over 1,000 residents across England. Our mission is to create caring communities where residents feel safe, valued, and at home. We prioritise personalised care plans, tailored to individual needs, ensuring dignity and independence for all. With a family ethos at our core, we foster strong relationships between residents, families, and our dedicated team. Recognised for excellence through consecutive Top 20 Mid-Size Care Home Group awards, we combine professional expertise with compassion.Our homes offer modern facilities, including beautiful gardens and tailored activities, to enhance wellbeing. We collaborate with specialists to provide digital entertainment and therapeutic services, ensuring a vibrant lifestyle. Our leadership team brings decades of experience in healthcare and senior living, driving continuous improvement. We maintain transparency in operations, with clear communication channels for families and residents. By embedding empathy and mutual respect, we create environments where everyone feels empowered to thrive.
Services
Residential Care
Nursing Care
Dementia Care
Respite Care
End Of Life Care
Details
- Year established: 2003
Highlights and features
- We have received eight consecutive Top 20 Mid-Size Care Home Group awards from carehome.co.uk.
- Our care plans are individually tailored to residents' specific needs and preferences.
- We maintain a 9.7 carehome.co.uk review score based on resident and family feedback.
- Our homes feature partnerships with wellbeing specialists like The Digital Rainbow and Oomph!
- We offer trial respite stays with flexible notice periods for informed decision-making.
What people say
Exceptional care and support
Professionalism, kindness, and patience
Settled in well
Exemplary care and attention
Welcoming and cheerful environment
Services
Residential Care
Our residential care provides round-the-clock support for individuals needing assistance with daily living. Trained staff ensure residents maintain independence while receiving tailored personal care. Homes feature communal spaces and private rooms designed to feel like home.
Nursing Care
Registered nurses deliver 24/7 clinical care for residents with complex health needs. Individualised care plans address chronic conditions, post-operative recovery, and palliative requirements. Close collaboration with GPs ensures comprehensive treatment continuity.
Dementia Care
Specialist dementia units offer secure environments with staff trained in person-centred approaches. Daily activities stimulate cognitive function while maintaining dignity. Homes incorporate familiar design elements to reduce confusion and promote comfort.
Respite Care
Temporary care options support recovery from illness or surgery, with minimum two-week stays. Tailored rehabilitation plans aid mobility and strength restoration. Families benefit from flexible trial periods with reduced notice requirements.
End Of Life Care
Compassionate end-of-life care focuses on comfort and dignity. Multidisciplinary teams manage pain while providing emotional support for residents and families. Spiritual care and bereavement support complement clinical services.
People
Kevin Shaw
Chief Executive Officer
With prior leadership roles at Audley Group and housing organisations, Kevin brings extensive senior living expertise. He champions Hartford Care's family ethos while driving strategic growth through quality-focused initiatives since 2022.
Amanda Smith
Chief Financial Officer
A Chartered Accountant with 20+ years healthcare finance experience, Amanda oversees financial operations since 2019. Her expertise in mental health and residential care sectors strengthens fiscal stewardship aligned with core values.
Emma Jones
Operations Director
A former nurse with 20 years' sector experience, Emma leads regional operations since 2017. Her clinical background informs person-centred approaches across elderly care, learning disabilities, and mental health services delivery.
Nicky Barnes
Operations Director
With over 20 years' care sector experience including registered manager roles, Nicky champions person-centred care since joining in 2017. She ensures operational practices align with Hartford Care's values and resident-focused ethos.
Patrick Murtagh
Estates and Development Director
A construction expert with 20 years' property experience, Patrick leads estate development since 2022. His background in retirement sector projects ensures homes meet evolving resident needs through modern design solutions.
Questions
Do you allow pets in care homes?
Pets are welcome with prior manager approval to ensure all residents' safety and comfort. We recognise their therapeutic benefits while managing potential allergies or fears.
Can residents bring personal belongings?
Residents may bring furniture and personal items to personalise rooms. Our maintenance team assists with hanging pictures and ensuring safe placement within available space.
What dining options are available?
On-site chefs prepare meals catering to dietary needs, including dysphagia-friendly options. Advance notice allows family participation in mealtimes with tailored menu accommodations.
Are there respite care options?
We offer respite stays from two weeks, with flexible four-week trial periods. Reduced notice periods apply during trials, with refunds for unused prepaid periods.
What facilities do homes provide?
All homes feature gardens, activity programs, laundry services, and visiting specialists. Specific amenities vary but include hair salons, chiropody, and digital entertainment partnerships.
How are care plans developed?
Individual assessments create personalised plans addressing medical, dietary, and lifestyle needs. Regular reviews involve residents and families to ensure evolving requirements receive timely attention.
