Treating your pets like one of our family since 1982
At Warren House Group of Veterinary Surgeries, we are dedicated to providing top-notch veterinary care to pets in the Medway towns of Kent. Our team of experienced and qualified vets, nurses, and support staff are passionate about delivering exceptional service to our clients and their beloved pets. We understand the special bond between pets and their owners, and we strive to provide compassionate, professional, and personalized care to every furry friend that walks through our doors.
Our Services
Our range of services is designed to cater to the diverse needs of pets, from routine check-ups and vaccinations to advanced surgical procedures and dental care. Our state-of-the-art facilities and modern equipment enable us to offer a comprehensive range of services, including acupuncture, diagnostic imaging, euthanasia, flea and worming treatments, health examinations, microchipping, neutering, nutrition and obesity management, orthopaedics, pet travel advice, and more.
Our Team
Our team of vets, nurses, and support staff are all passionate animal lovers who understand the importance of providing exceptional care to pets. We take pride in our team's expertise, dedication, and compassion, ensuring that every pet receives the highest level of care and attention. Our vets have a minimum of three years' experience, and our nurses are fully qualified and trained to provide expert care to pets.
Our History
Established in 1982, Warren House Group of Veterinary Surgeries has been a trusted name in veterinary care for over 35 years. We have grown to become a group of four small animal veterinary practices across the Medway towns in Kent, with a reputation for delivering high-quality care to pets and their owners.
Our Facilities
Our modern and well-equipped facilities are designed to provide a comfortable and stress-free environment for pets. Our branches in Rochester, Walderslade, Lordswood, and High Halstow are all equipped with state-of-the-art equipment, including diagnostic imaging suites, laboratory preparation rooms, and sterile theatres. We also have dedicated cat-friendly clinics and comfortable waiting rooms to ensure a pleasant experience for pets and their owners.
Overview of Reviews
This veterinary practice has received a mix of positive and negative reviews from clients. The reviews highlight both the strengths and weaknesses of the practice.
Positive Experiences
Many clients have praised the practice for its caring and friendly staff, excellent customer service, and professional veterinary care. Several reviewers have mentioned that the vets and veterinary nurses are lovely, friendly, and reassuring. Some have also praised the practice for its handling of sensitive situations, such as the euthanization of pets.
Negative Experiences
However, some clients have expressed frustration with the practice, citing long wait times, high prices, and difficulties with wheelchair accessibility. One reviewer was disappointed with the way their cat was put down, and another was upset about being sold an item that harmed their cat.
Issues with Accessibility and Communication
A few reviewers have mentioned issues with accessibility, including the lack of wheelchair accessibility at one of the practice's locations. Some clients have also expressed frustration with communication, citing long wait times on the phone and difficulties getting through to the practice.
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