Transform Your Home with Our Unparalleled Flooring Options
At Deepdene Carpets of Dorking, we take pride in offering an extensive range of flooring options to scores of satisfied customers. With designer carpets and personalised rugs forming just part of our expansive collection, you are sure to find your new favourite flooring when you browse our attractive range. Our capable carpet shop, based in Dorking, Surrey, has been providing customers with amazing services since 1974.
Our Expertise
As a family-owned, independent shop, we boast more than 42 years of experience in the trade. Our friendly and helpful staff are happy to provide expert advice as they help you to find the carpet you're looking for. With attractive yet affordable carpets, our team offers more than just a product - we offer a complete service that takes care of everything from start to finish.
Our Services
We believe carpets and rugs have the power to truly transform a room. That's why we offer a robust carpet delivery and fitting service. Ensuring your chosen carpet is fitted to perfection by our highly experienced fitting team, we'll also take care of uplifting and disposing of your old flooring. With our own trained skilled fitters, we provide and oversee the projects from start to finish. Because all of our personalised work is performed in-house, we have complete control over the quality of your installation. What's more, aftercare services are available when necessary.
Service and Staff
The reviews highlight a mixed experience with the staff at Deepdene Carpets. On the positive side, many reviewers praised Gerald, the owner, for his helpfulness, knowledge, and professionalism. He was described as pleasant, efficient, and competitive. The fitters, Andy and Dave, were also commended for their hard work, politeness, and attention to detail.
However, some reviewers had a negative experience with the staff. One reviewer described the gentleman they encountered as having a "blank staring" expression, being unhelpful, and displaying a "total disinterest" in their requests. Another reviewer found the owner to be "rude" and "unhelpful".
Delivery and Fitting
The reviewers who had a positive experience with Deepdene Carpets were impressed with the efficient and professional delivery and fitting service. The fitters were described as "friendly", "polite", and "hardworking", and the process was often described as "stress-free".
Quality and Price
The quality of the carpets and the prices offered by Deepdene Carpets were generally praised by the reviewers. Many reviewers mentioned that the prices were competitive, and the quality of the carpets was excellent. One reviewer specifically mentioned that the advice given by Gerald was "spot on", and the carpets installed were of high quality.
Parking and Delivery Issues
One reviewer had a negative experience with the delivery drivers, describing them as having "absolutely 0 respect" for others, and parking inconsiderately.
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