At Thrifty Car and Van Rental, we pride ourselves on being one of the leading rental companies in the UK. With over 50 years of experience in the industry, we have established ourselves as a trusted name in car and van rentals. Our comprehensive fleet of vehicles, which includes economy vehicles, family saloons, estate cars, 4x4s, luxury vehicles, and commercial fleets, ensures that we have something to suit every need.
Our Services
We offer a wide range of services designed to cater to the needs of both individuals and businesses. Whether you're looking for a daily hire or a longer-term rental, we have options to suit you. Our services include:
- Short-term rentals for personal or business use
- Long-term rentals for businesses or individuals
- Business accounts for corporate fleets
- Luxury car rentals for special occasions
- Van rentals for commercial use
- 4x4 rentals for off-road adventures
Our Commitment to Excellence
At Thrifty, we are committed to providing exceptional customer service and ensuring that our customers have a seamless rental experience. We prioritize business rentals and have a dedicated team to manage corporate fleet requirements. Our award-winning service is backed by a UK-based reservations team that is available to manage customer requirements and ensure that our customers receive the best possible service.
Our Fleet
Our fleet of vehicles is constantly updated to ensure that our customers have access to the latest models. We have a wide range of vehicles to choose from, including the BMW 1 series, Land Rovers, Range Rovers, Volvos, and more. Whether you need a car, van, or 4x4, we have something to suit your needs.
Why Choose Thrifty?
At Thrifty, we pride ourselves on our exceptional customer service, comprehensive fleet of vehicles, and commitment to excellence. We prioritize business rentals and have a dedicated team to manage corporate fleet requirements. Our award-winning service and UK-based reservations team make us the ideal choice for businesses and individuals alike.
Overall Experience
The reviews highlight a mixed experience with Thrifty car rental. While some customers praise the exceptional customer service and competitive prices, others express frustration with unhelpful staff, cancelled reservations, and unmet guarantees.
Positive Experiences
Exceptional Customer Service
Helen from the Aberdeen branch receives high praise for her helpfulness and friendliness. Customers appreciate her ability to source suitable vehicles at short notice and her willingness to bend over backwards to make things easy for them.
Competitive Prices
Several customers mention the competitive prices offered by Thrifty, which was a major factor in their decision to book with the company.
Negative Experiences
Unhelpful Staff and Cancelled Reservations
Some customers experience poor service from Thrifty staff, including unhelpful and unresponsive team members. A few customers mention cancelled reservations with no alternatives offered, and others express frustration with unmet guarantees.
Issues with Deposits and Damages
A few customers express concern about the large deposit required by Thrifty, which can be a problem for some customers. Additionally, there are issues with damages claims, with some customers disputing claims made by Thrifty.
Problems with Long-Term Hires
One customer experiences difficulties with long-term hire arrangements, citing unhelpful staff and misinformation from a trainee.
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