Your welfare is safe, secure and in good hands
Our Vision
Crawford Street Surgery aims to provide accessible, high-quality healthcare in a professional and caring manner. We are committed to offering innovative and tailored healthcare services that meet the diverse needs of our patients. Our website empowers you with instant access to important information and resources.
Our Team
Our dedicated team of experienced professionals, including GPs, nurses, pharmacists, care navigators, and administrative staff, are passionate about delivering exceptional patient care. They are committed to ensuring your physical and emotional well-being.
Our Services
We offer a wide range of services designed to meet your healthcare needs:
Routine Care
- Prescription and medication management
- Health promotion and preventative screening
- Family planning and contraception
- Child health care
- Travel vaccinations
Acute Care
- Acute medical care for minor illnesses and injuries
- Management of chronic conditions such as diabetes and asthma
- X-ray and laboratory services
Additional Services
- Online consultations
- Patient participation and education programs
- Mental health support
- Social prescribing
Our Commitment to You
At Crawford Street Surgery, we prioritize:
- Accessibility: We offer flexible appointment scheduling and online services for your convenience.
- Communication: We believe in open and transparent communication with our patients.
- Continuity of care: We strive to provide seamless and coordinated care across different healthcare settings.
- Compassion: We treat every patient with empathy, respect, and understanding.
Our Community Involvement
We are proud to be a part of the West End and Marylebone Primary Care Network (PCN), collaborating with other healthcare providers to enhance the quality of care in our community.
Get Involved
We welcome your feedback and suggestions for improvement. You can join our Patient Participation Group (PPG) to share your thoughts and ideas.
Overall Patient Experience
The patients' experience at Crawford Street Surgery varies greatly, with some reporting positive encounters with the staff and doctors, while others express dissatisfaction and frustration.
Reception Staff
The reception staff are described as "lovely" and "helpful" by some patients, while others find them "rude" and unwilling to listen. Some patients mention that the reception staff are responsive and friendly, whereas others experience long wait times and unhelpful responses.
Doctors
The doctors at the surgery are praised for their caring and attentive approach, with some patients feeling "lucky" to have them as their GPs. However, others have negative experiences with the doctors, citing poor medical service and unavailability.
Nurses
The nurses at the surgery are generally praised for their professionalism and kindness, with some patients mentioning specific nurses, such as Rodica Dragomir, who they found to be exceptional.
Waiting Times
Waiting times for appointments are a concern for some patients, with some experiencing long delays or difficulty booking appointments. However, others report prompt and efficient service.
Cleanliness and Environment
The surgery's environment is described as clean and uncluttered by some patients, while others do not mention it.
Summary of Concerns
Patients' concerns centre around poor communication, long wait times for appointments, and inconsistent service.
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