Business Details
Your Trusted GP Practice in London
At Crawford Street Surgery, we are committed to delivering high-quality, patient-centred healthcare with professionalism and compassion. Our practice prioritises accessible, innovative services tailored to meet evolving healthcare needs while maintaining strict confidentiality and discretion. Our dedicated team ensures patients receive comprehensive care through a range of services, including consultations, prescriptions, and health screenings. We actively engage with patient feedback to improve our offerings and maintain strong partnerships within the NHS network. Our website is designed for ease of access to essential information, reflecting our commitment to transparency and patient empowerment.As part of the West End and Marylebone Primary Care Network, we collaborate with local healthcare providers to enhance community well-being. With a CQC rating of 'Good', we uphold rigorous standards of safety and care. Our approach combines clinical expertise with a focus on individual patient needs, ensuring trust and reliability. We welcome all feedback to continually refine our services and maintain our position as a trusted healthcare provider in central London.
Services
GP Consultations
Prescriptions
Vaccinations
Test Results
Online Services
Home Visits
Health Screenings
Patient Feedback
PCN Services
Emergency Care
Highlights and features
- Patient-centred care prioritising individual needs
- CQC-rated 'Good' for safety and quality standards
- Innovative online services via PATCHS and SystmOne
- Part of the West End and Marylebone Primary Care Network
- Experienced team of GPs and healthcare professionals
Associations and certifications
- Care Quality Commission
What people say
Accessible healthcare
Caring staff
Innovative online services
CQC-rated 'Good'
Responsive feedback
Services
GP Consultations
We offer face-to-face, telephone, and video consultations with experienced GPs. Patients can book appointments via PATCHS, online systems, or by phone. Our team ensures timely access to clinical expertise for acute and chronic health concerns, with options for same-day or next-day appointments at additional access hubs when needed.
Prescriptions
Our prescription services include repeat medication requests, acute prescriptions, and private prescriptions for 15. Patients can order online via SystmOne, the NHS app, or in person. We ensure safe processing with a 2-working-day turnaround for standard requests and up to 5 days for acute medications requiring review.
Health Screenings
We provide cervical screening, breast screening, and other preventive health checks. Our team educates patients on cancer prevention and offers guidance on self-screening methods. Screenings are conducted with discretion and align with national guidelines to ensure early detection and improved health outcomes.
Online Services
Through PATCHS and SystmOne, patients can request appointments, access medical advice, and manage prescriptions. Our digital platforms enable secure communication with healthcare professionals, reducing the need for in-person visits and providing 24/7 access to essential services like fit notes and test results.
Patient Feedback
We actively seek patient feedback through surveys, the Friends and Family Test, and direct communication. Our Patient Participation Group meets quarterly to discuss improvements, ensuring patient voices shape our services. Feedback directly informs policy changes and service enhancements to better meet community healthcare needs.
People
Dr Ying Ran Tow
General Practitioner
Dr Tow is a dedicated GP with extensive experience in patient-centred care. She specialises in chronic disease management and preventive medicine, ensuring high-quality treatment for Crawford Street Surgery patients.
Rose Denis-Girard
Practice Manager
As Practice Manager, Rose oversees daily operations and serves as the named Complaint Manager. With over 15 years in healthcare administration, she ensures efficient service delivery and patient satisfaction at Crawford Street Surgery.
Maureen Layoken
Practice Nurse
Maureen provides nursing care and health education to patients. Her expertise in chronic condition management and patient engagement supports the practice's commitment to accessible, comprehensive healthcare for all registered patients.
Dwani Jaisingh
Social Prescriber
Dwani connects patients with community resources to address social determinants of health. Her role focuses on holistic well-being, linking individuals with local support networks to improve overall health outcomes.
Dr Clare Lau
General Practitioner
Dr Lau specialises in women's health and preventive care. Her approach combines clinical expertise with compassionate treatment, ensuring patients receive tailored healthcare solutions aligned with NHS best practices.
Questions
How do I book an appointment?
Book via PATCHS online, the NHS app, or by calling 0207 723 6324 during opening hours. Urgent cases may access same-day appointments at additional hubs.
What prescription services are available?
Order repeat prescriptions online via SystmOne, the NHS app, or in person. Private prescriptions cost £15 and require GP approval for safety and appropriateness.
Are home visits available?
Home visits are offered for patients too unwell to attend the surgery. Requests must be made before 10:00am, with availability determined by clinical need.
How can I provide feedback?
Submit feedback via the Friends and Family Test, online surveys, or contact Rose Denis-Girard, our named Complaint Manager, directly through the website.
What health screenings do you offer?
We provide cervical, breast, and other preventive screenings aligned with NHS guidelines. Our team offers education and support for early detection and health improvement.
Is the surgery part of a larger network?
Yes, we're part of the West End and Marylebone Primary Care Network, collaborating with local providers to enhance community healthcare access and quality.
