Business Details
50+ Years
experience
Emergency
services
Personalised Funeral Services Surrey
James & Thomas Funeral Directors was formed through the merger of two well-established local undertakers - E & W James of Cobham and Thomas of West Horsley. Our dedicated teams across Cobham, East Horsley, Merrow Heights and New Haw provide expert guidance throughout the funeral planning process. We specialize in creating personalized funeral services that celebrate individual lives while offering comprehensive support to bereaved families. With our Merrow funeral home featuring a dedicated service venue, we can accommodate various service requirements.Our Choice prepaid funeral plan enables clients to arrange and pay for funeral services in advance, protecting loved ones against future cost increases. Available through branch visits, home visits or telephone assistance, our compassionate professionals remain accessible 24 hours a day, 365 days a year to provide immediate support during difficult times.
Services
Cremations
Burials
Green Funerals
Prepaid Plans
Home Visits
Ashes Caskets
Floral Tributes
Transport Services
Online Notices
Probate Assistance
Details
- Year established: 1920
Highlights and features
- Over 100 years' combined experience in the funeral profession
- 24/7 personal service through phone, branch or home visits
- Tailored funeral arrangements reflecting individual life stories
- Choice prepaid funeral plans to protect against future costs
- Four accessible funeral homes serving Surrey communities
Associations and certifications
- National Association of Funeral Directors (NAFD)
- Funeral Partners Network
- Choice Funeral Plans provider
What people say
Compassionate service
Professional staff
24/7 availability
Personalized arrangements
Experienced team
Services
Cremations
We provide comprehensive cremation services with options for traditional memorial services or personalized ceremonies. Our experienced team coordinates all aspects including venue booking, transportation arrangements, and necessary documentation. With partnerships across multiple crematoria, we ensure your chosen service aligns with both budgetary considerations and personal preferences while maintaining the highest standards of care.
Burials
Our burial arrangements include complete coordination of plot selection, headstone arrangements, and service planning. With extensive knowledge of local cemeteries and burial grounds, we ensure proper protocol adherence while incorporating personal touches that reflect the deceased's life and family traditions, providing a meaningful farewell.
Prepaid Funeral Plans
Our Choice prepaid funeral plans help individuals manage future costs while documenting specific wishes. Plans can be customized to include preferred services, memorial preferences, and financial arrangements, providing peace of mind for both individuals and their loved ones through our FCA-regulated provider.
Ashes Caskets
We offer a diverse selection of ashes containers ranging from traditional wooden caskets to personalized keepsakes. Our options include biodegradable urns for natural burials, decorative urns for memorial display, and memorial jewelry that allows loved ones to be kept close in a discreet, meaningful way.
Floral Tributes
Our floral tributes range from classic wreaths to fully customized arrangements reflecting personal interests. Professional florists create bespoke designs incorporating specific colors, flowers, or themes that celebrate the individual's life, with appropriate options available for both cremation and burial services.
People
Simon Goff
Area Development Manager
Simon Goff has been with Funeral Partners since 2008, progressing from FSO to Area Development Manager for Surrey. He oversees 9 branches, focusing on maintaining high standards and Funeral Partners' core values while supporting local teams in serving families with compassion and professionalism.
Sam Bryan
Funeral Director
Sam Bryan has worked at Woking Funeral Service since 2003, bringing Caribbean warmth to his role as Funeral Director. His personal interests include sports, horse racing, and spending time with his granddaughter, which helps him connect with diverse families during difficult periods.
Brian Fish
Funeral Director & Diary Manager
With over 50 years' experience since starting in 1967, Brian Fish combines deep industry knowledge with personal care. He takes pride in easing families' burdens during planning and finds the role deeply rewarding, particularly when helping families during especially difficult circumstances like child funerals.
Liz Bayliss
Funeral Director
Liz Bayliss has worked for James & Thomas since 2018, progressing from arranger to director. She values the privilege of managing funerals from initial contact through final goodbye, finding great reward in helping families during their most challenging times while balancing family life and horse riding.
Anne Rowe
Funeral Arranger
Anne Rowe joined James & Thomas in 2023, transitioning from legal work to funeral arranging. She appreciates the unique nature of each funeral, enjoys understanding different cemetery and church requirements, and finds the role profoundly meaningful despite its emotional demands.
Questions
What types of funerals do you offer?
We provide cremations, burials, green and woodland funerals, unattended cremations, and repatriation services across Surrey.
Do you offer prepaid funeral plans?
Yes, our Choice prepaid funeral plans help protect against future cost increases and ensure your wishes are documented in advance.
Are your services available 24/7?
Yes, our funeral directors are available 24 hours a day, 365 days a year for immediate assistance or planning purposes.
Can you arrange home visits?
Yes, we offer home visits to discuss funeral arrangements at your convenience, particularly useful for those with mobility challenges.
What payment options do you provide?
We accept cash, credit/debit cards and offer financing options to help manage funeral expenses according to your circumstances.
Do you handle all paperwork and legal requirements?
Yes, our experienced funeral directors guide you through all necessary documentation and legal requirements for cremation or burial.
