Keeleys Sales, Lettings & Property Management is an esteemed independent estate agency that has been operating successfully for over three decades. Based in the historic city of Ely, Cambridgeshire, we have built a solid reputation for our expertise in all aspects of property sales, lettings, and management. Our unwavering commitment to integrity, professionalism, and customer satisfaction has been the cornerstone of our success in a marketplace that is often characterised by fluctuation.
Our Team
Our team is our greatest asset. Led by Matthew (Director), who took over the business in 2005, we are a family-owned agency that prides itself on maintaining strong working relationships with all our clients. Our team's collective experience and expertise enable us to provide a comprehensive service that includes accurate market valuations, securing tenancies, and providing post-sale support. We believe in treating both properties and people with respect, and this philosophy is reflected in our work ethic.
Services Offered
At Keeleys Sales, Lettings & Property Management, we offer a wide range of services designed to meet the diverse needs of our clients. These include:
- Property Sales: We offer a bespoke sales service that is tailored to meet the unique needs of each client. Our extensive local knowledge and market insight enable us to provide accurate valuations and effective marketing strategies.
- Lettings: Our lettings service is designed to make the process of renting out a property as smooth and stress-free as possible. We handle everything from finding tenants to managing the property on your behalf.
- Property Management: Our property management service is designed for landlords who want to ensure their properties are well-maintained and their tenants are happy. We handle all aspects of property management, from routine maintenance to emergency repairs.
- Mortgages and Valuation: We offer mortgage advice and property valuation services to help our clients make informed decisions about their property purchases.
Testimonials
Over the years, we have had the privilege of working with numerous clients, many of whom have become repeat customers. Here is what some of them have to say about our services:
"Keeleys have managed my rental property in Ely since 2010 and I am delighted to say that the relationship has been excellent from the beginning. I have never had cause to complain." - Nicola Widdowson-Kay (Landlord)
"Your team have been by far the most reasonable and pleasant people to work with. so, thank you to you and the team." - Ian Munns (Landlord)
"Just wanted to give you guys a pat on the back. With slightly over 32 years in the corporate relocation industry, you are the 1st letting agent that I have seen that has actually pro-actively." - Dan (Tenant)
"I have enjoyed 12 years personal service and would highly recommend them to any prospective landlord." - Antonia Kiddy (Landlord)
Conclusion
At Keeleys Sales, Lettings & Property Management, we are more than just an estate agency. We are a team of dedicated professionals who are committed to providing the highest level of service to our clients. Whether you are looking to buy, sell, rent, or manage a property, we have the expertise and experience to help you achieve your goals.
Customer Reviews Summary
Keeleys have received a mix of reviews, ranging from positive to negative. Positive feedback highlights their friendly, polite, and responsive service, as well as their professionalism throughout the letting process. The team has been praised for their prompt responses, helpfulness, and making the process of renting or buying smooth and stress-free. Some customers appreciated the personal touch and attention to detail provided by the team, making them feel welcomed and supported.
However, some customers have had less than satisfactory experiences. A few mentioned issues with maintenance, particularly black mould and heating problems, which were not adequately addressed. Some tenants were unhappy with the way their deposits were handled, and some felt the agency was not supportive or responsive to their concerns.
Positive Comments
Keeleys are praised for their friendly, polite, and responsive service, as well as their professionalism throughout the letting process. The team has been commended for their prompt responses, helpfulness, and making the process of renting or buying smooth and stress-free.
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