Business Details
40 Years
experience
Trusted Residential Care for Elderly Residents
Lugano Care Home has provided compassionate residential care for elderly individuals since 1986. As a family-owned establishment for 38 years, we prioritise creating a warm, homely environment where residents maintain their independence and dignity. Our team of 31 dedicated staff members, including qualified care professionals, delivers person-centred support tailored to individual needs. We specialise in accommodating 24 residents across spacious single and shared bedrooms, with communal areas designed to foster social interaction. Our commitment to quality is evidenced by regular CQC inspections and annual quality assurance surveys.Residents enjoy freshly prepared meals using locally sourced ingredients, therapeutic services, and beautifully maintained gardens. We maintain transparent communication with families and offer flexible visiting arrangements. Our care plans are developed collaboratively with residents and their representatives, ensuring holistic support that addresses physical, emotional, and social needs. The historic building's accessibility features, including a passenger lift, cater to diverse mobility requirements. We continually invest in staff development through professional training programmes to maintain high care standards.
Services
Residential Care
Dementia Care
Therapeutic Services
Meal Provision
Social Activities
Details
- Year established: 1986
Highlights and features
- Family-owned care home operating since 1986 with proven expertise
- 24/7 qualified care team with NVQ-certified professionals
- Personalised care plans developed with residents and families
- Beautifully maintained gardens and period building with modern amenities
- Regular quality assurance audits and CQC inspection compliance
Associations and certifications
- Care Quality Commission (CQC)
What people say
Friendly staff
Beautiful gardens
Homely environment
Personalised care
Delicious meals
Services
Residential Care
We provide 24/7 residential care for elderly individuals in a purpose-designed facility accommodating 24 residents. Our service focuses on maintaining independence while offering professional support tailored to individual needs. The care team works closely with residents and families to create personalised care plans that address physical, emotional, and social requirements.
Dementia Care
Our dementia care service caters to residents with cognitive impairments through specially adapted environments and trained care professionals. We implement individualised care plans that focus on maintaining cognitive function and emotional well-being while ensuring safety and dignity throughout the progression of the condition.
Therapeutic Services
We offer access to essential therapeutic services including chiropody, hairdressing, and beautician treatments through visiting professionals. These services contribute to residents' overall well-being by maintaining personal appearance and providing opportunities for social interaction in a comfortable setting.
Meal Provision
Our catering team prepares fresh meals daily using locally sourced ingredients from trusted suppliers. Menus are developed in consultation with residents to ensure variety and choice, with flexible mealtimes and special dietary requirements accommodated across breakfast, lunch, and evening meals.
Social Activities
We organise a comprehensive social calendar featuring garden parties, quiz nights, exercise classes, and local outings. Activities are designed to promote social engagement, physical well-being, and mental stimulation while respecting individual preferences and mobility requirements.
People
Stephanie Mirams
Manager
Stephanie oversees daily operations at Lugano Care Home, ensuring high standards of care and compliance with regulatory requirements. With extensive experience in elderly care management, she leads a team of 31 staff members and coordinates care planning processes.
David Pearce
Co-Founder
David co-founded Lugano Care Home in 1986 and continues to provide strategic oversight. His leadership has shaped the home's family-oriented approach, maintaining its reputation for compassionate care and resident-centred services over three decades.
Michael Brook
Co-Founder
Michael established Lugano Care Home alongside David Pearce in 1986. He remains actively involved in governance matters, ensuring the continuation of family values that prioritise resident dignity and independence within the care environment.
Questions
What types of care does Lugano provide?
We offer residential care for elderly individuals aged 65+, including dementia support. Our services focus on maintaining independence while providing professional care tailored to individual needs.
Are short-term stays available?
We primarily offer long-term residential placements. For respite care availability, please contact our admissions team directly to discuss current capacity and requirements.
How are care plans developed?
Care plans are created through collaborative consultations with residents, families, and care professionals. These documents are regularly reviewed and updated to reflect changing needs and preferences.
What happens during medical emergencies?
Our staff are trained to handle emergencies and will contact appropriate medical services immediately. We maintain close working relationships with local healthcare providers for prompt response to urgent situations.
Can families participate in care planning?
Yes, we actively encourage family involvement in care planning. Relatives may attend monthly reviews and contribute to decision-making processes regarding their loved one's care requirements.
How are complaints addressed?
We have a formal complaints procedure available in our office. Initial concerns should be directed to the manager, with escalation options to ownership or regulatory bodies if required.
