Renewable solutions for a better planet
Better Planet was founded in 2004 with a vision to empower individuals and communities to embrace renewable alternatives for sustainable heating and electricity. Since our inception, we have proudly delivered thousands of installations across various property types, collaborating with architects, engineers, and homeowners to achieve ambitious sustainability goals.
Who We Help
- Homeowners: We assist both existing homeowners and those undertaking new builds in transitioning towards eco-friendly heating and cooling systems.
- Commercial & Large Developments: We collaborate with developers, architects, and engineers to integrate efficient heat pump solutions into large-scale projects.
- Consultants: With extensive expertise in ground source and air source heat pump systems, we provide valuable guidance to architects and consultants on system design, installation, and project management.
Our Expertise
We offer comprehensive services covering every step of the process, from initial consultation and system design to installation, commissioning, and ongoing maintenance. Our expertise encompasses:
- Ground Source Heat Pumps: Harnessing energy from the earth for efficient heating, hot water, and cooling.
- Air Source Heat Pumps: Sustainable and renewable heating and cooling solution for homes and businesses.
- Multi-Source Systems: Combining multiple heat sources to maximize efficiency and affordability.
- Solar PV installations: Generating clean energy for heating and cooling needs.
- Underfloor Heating: Providing comfortable and efficient heating.
- Mechanical Ventilation and Heat Recovery (MVHR): Ensuring optimal air quality in homes and buildings.
- Battery Storage: Integrating energy storage for increased energy independence.
Our Commitment
At Better Planet, we are dedicated to exceeding expectations by:
- Delivering high-quality installations with meticulous attention to detail.
- Collaborating closely with clients throughout the entire process.
- Providing exceptional customer service and responsive technical support.
- Staying at the forefront of technological advancements in renewable energy.
Company Overview
Better Planet, a renewable energy solutions provider, has received a mixed bag of reviews from its customers. While some have had a thoroughly positive experience with the company, others have raised concerns about their professionalism and responsibility.
Positive Experiences
Professionalism and Quality of Work
Many customers have praised Better Planet for their professionalism, flexibility, and quality of work. They have been commended for their ability to adjust their systems to meet individual needs, providing neat and tidy installations using high-quality products.
Excellent Customer Service
Some customers have highlighted the company's excellent customer service, citing responsive and helpful communication, as well as a willingness to go above and beyond to resolve issues.
Timely and Efficient Installations
Several reviewers have praised Better Planet for their timely and efficient installations, with some even expressing amazement at the speed with which their projects were completed.
Negative Experiences
Poor Configuration and Blame-Shifting
On the other hand, one customer has raised concerns about the company's configuration of their ground source heat pump system, which allegedly resulted in wasted electricity and blamed the customer for the problem.
Disputes and Lack of Accountability
This same customer has also reported that the company was unwilling to accept responsibility for the issue, leading to a lengthy and contentious dispute.
Be the first to review Better Planet.
Write a Review
