The One Stop Shoe Shop For Kids
A Passion for Footwear and Customer Care
The Shoe Zoo opened its doors in 2006 with a simple vision: to provide exceptional footwear and exceptional customer service to the local community. Founded on the picturesque Torquay coastline, we've grown into a trusted source for shoes for the whole family.
Where Style Meets Comfort
Our passion lies in offering a curated selection of stylish and comfortable footwear for every occasion. From trend-setting sneakers and stylish boots to timeless sandals and elegant ballet flats, our collection caters to a diverse range of tastes and needs.
Dedicated Customer Support
At The Shoe Zoo, we believe exceptional service is just as important as the shoes themselves. Our friendly and knowledgeable staff are dedicated to providing personalized attention and offering guidance on sizing, fit, and care. We're always happy to answer your questions and ensure you find the perfect pair of shoes.
Our Expertise and Values
Over the years, we've built strong relationships with leading brands like Birkenstock, Crocs, Geox, and Vans. We understand the importance of quality and craftsmanship, and we carefully select shoes that meet our high standards.
Our values are simple:
- Customer-centricity: Your satisfaction is our top priority.
- Quality Assurance: We prioritize comfort and durability in our footwear selections.
- Accessibility: We offer competitive prices and regular promotions.
- Sustainability: We're committed to responsible practices whenever possible.
Join us on this journey to find the perfect pair of shoes!
Positive Feedback
The reviewers praised the staff at Shoe Zoo for their exceptional customer service, friendliness, and patience. They were impressed with the personalized service, knowledgeable staff, and high-quality shoes.
Customer Service
Several reviewers mentioned the excellent customer service, citing examples such as staff going above and beyond to help with dance essentials, providing fantastic guidance and support, and being kind, caring, and professional.
Staff Knowledge
The staff's expertise and knowledge of dance shoes and fittings were highlighted, with reviewers praising their ability to provide advice and ensure the best fit.
Product Range and Quality
Reviewers were impressed with the range of shoes, sandals, and wellies available, and the high-quality products on offer.
Negative Feedback
Return Policy Issues
A number of reviewers expressed disappointment and frustration with the return policy, citing high restocking fees, limited return windows, and difficulty in obtaining refunds.
Product Quality Concerns
Some reviewers reported poor quality products, including shoes with soles that fell off after a few wears, and were unhappy with the company's response to these issues.
Delivery and Shipping Issues
Reviewers experienced problems with delivery, including non-arrival of items and difficulties with tracking and refunds.
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