If we have it - you can have it, the way you like it and want it!
At 1 Stop Lettings, we take pride in being an independent letting agency based in the beautiful seaside town of Aberystwyth, on the West coast of Wales. Our agency was established in 2011 by Eirian Rogers, our Managing Director, with a vision to provide a balanced approach to lettings and management. Our team of dedicated professionals has grown to four, and we continue to work hard to meet all your property needs.
Our Services
We understand that every landlord and tenant has unique requirements, and that's why we offer flexible services designed to cater to individual needs. Our comprehensive services include a Rental Assessment, which is the first step in using any of our services. Our Fully Managed Introduction Service ensures that your property is in safe hands, and our Advertise Only and Pick and Mix services allow you to choose the level of involvement that suits you best.
Landlord Information
As a landlord, you can trust us to take care of your property. We offer a range of services to ensure that your property is let quickly and efficiently. Our dedicated team will work with you to find the perfect tenant, and our comprehensive marketing strategy ensures that your property is advertised to the widest possible audience.
Tenant Services
If you're a tenant looking to rent, we're here to help you find your perfect property. Our Property Search feature allows you to browse our current listings, and our team is always happy to provide guidance and advice to ensure that you find the right property for you. We also offer property email alerts, so you can stay up-to-date with the latest properties coming onto the market.
Why Choose Us?
At 1 Stop Lettings, we pride ourselves on our friendly and approachable manner, combined with a firm and focused approach to lettings and management. Our team is dedicated to providing exceptional customer service, and our commitment to ongoing training and development ensures that we are always up-to-date with the latest rules and regulations surrounding lettings.
Overall Positive Feedback
Most of the reviews for One Stop Lettings are positive, highlighting the excellent customer service, professionalism, and friendly staff. Tenants and landlords alike have had great experiences with the agency, mentioning their helpfulness, quick responses, and the fact that they are tenant-friendly.
The staff at One Stop Lettings are often praised for their supportive and well-behaved nature, with several reviews mentioning how they went above and beyond to help their clients. The agency is also commended for its quick response times and the fact that they provide an emergency phone number for any issues that may arise.
The professionalism and positive attitude of the staff are key factors in the positive feedback. Several reviews mention how the staff are always available to help and provide solutions to any problems that may arise. This level of dedication and commitment to customer satisfaction has led to a high level of trust and respect from both tenants and landlords.
In addition, the agency's approach to letting is also appreciated, with several reviewers mentioning how they felt listened to and respected throughout the process. This focus on customer satisfaction and well-being has contributed to the overall positive feedback for One Stop Lettings.
Negative Feedback
However, there are a few negative reviews that highlight some issues with the agency. Some tenants have reported difficulties in getting help with maintenance issues, such as mold and rats in the property. In these cases, the agency was unresponsive and did not provide adequate assistance.
Additionally, there are complaints about the agency's handling of applications and viewings. Some potential tenants reported not receiving responses to their inquiries, and others felt that the agency prioritized certain applicants over others.
Furthermore, there are concerns about the agency's professionalism, particularly with regards to the director. Some reviewers reported that the director was rude and unprofessional, which negatively impacted their experience with the agency.
In summary, while the majority of reviews for One Stop Lettings are positive, there are a few areas where the agency could improve. These include providing better support for maintenance issues, improving communication with potential tenants, and addressing any professionalism concerns.
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